Sr. Manager, Commercial Engagement and Communications

POSITION SUMMARY

The Sr. Manager of Commercial Engagement and Communications reports to the head of US Commercial Communications and is a member of the Corporate Affairs Communications and Sustainability Team. This role is responsible for independently managing and leading commercial operations communications for the U.S. Petcare business and U.S. Operations teams.

The position requires strategic thinking, advanced project management skills, and the ability to lead complex projects, drive leadership communications, and engage a large remote workforce. A critical part of this role includes the development of communications plans to achieve business objectives and ensuring alignment with field channels. The incumbent will make decisions that resolve complex problems, often operating independently in ambiguous situations, while being a resource for others in the team.

This role will independently manage and lead commercial operations communications for the U.S. Petcare business and U.S. Operations teams, focusing primarily on executive communications and field force engagement. The Sr. Manager of Commercial Engagement and Communications will have full responsibility for the reference review of corporate materials, ensuring they are strategically staged, filtered, and aligned with field channels. This position will also be empowered to shape and drive leadership communications, working autonomously across the organization to address critical business priorities and proactively influence communication strategies.

The following traits will lead to success in this role:

• Highly organized, innovative and results-driven

• Strong and creative writing skills

• Communication channel knowledge

• Collaborative work style

• Executive presence; able to work across multiple leadership teams.

• Problem solver who anticipates the unexpected and adapts quickly.

• Positive, can-do attitude and curiosity about business, communication, and animal health

• Impeccable attention to detail and accuracy

• Acts with integrity, candor and a sense of ownership for the business.

POSITION RESPONSIBILITIES

The Sr. Manager of Commercial Engagement and Communications plays a critical role in shaping the communication strategies that support the U.S. Commercial business and Petcare field teams. This role requires a strategic approach to managing complex projects, developing innovative solutions, and ensuring the achievement of business objectives through leadership and communication expertise. The key responsibilities include:

• Develop, execute, and maintain communications plans for organizational communications, commercial leadership, colleague engagement, and customer activation opportunities for the U.S. Commercial business. This includes:

  • Leading communications planning for U.S. Petcare business activities, specifically focusing on initiatives aimed at field colleagues and improving field effectiveness.

  • Supporting the Senior Director of U.S. Commercial Communications and the Petcare Executive Team by developing and managing content that drives colleague culture, leadership engagement, and customer outreach. This entails researching, drafting, proof-reading, organizing multimedia assets, and overseeing the distribution of materials for field leadership.

• Project leadership and complex problem solving: Lead and manage multiple, high-impact communication initiatives. This includes developing innovative strategies that meet the BU's objectives, applying advanced knowledge of communication principles, and leveraging expertise to ensure the success of communication projects. You will operate independently in ambiguous situations, making decisions that directly affect the BU.

• Lead on design and presentation development for major meetings such as National Sales Meetings (NSM), Plan of Action (POA) sessions, and Managers' meetings, ensuring that communication materials are effectively designed and strategically aligned with business objectives.

•  Partnership with Sales and Marketing: Collaborate with the Sales and Marketing teams to amplify customer and pet owner activation events. These efforts aim to support field-based colleagues by creating incentives for customers and linking local communications opportunities to the field-led representatives. This also includes identifying and executing testimonial initiatives.

• Team leadership and resource management: As the Sr. Manager, you are responsible for the key milestones and deliverables of the communications team. In addition, you will serve as a resource to other team members, guiding and mentorin