Sales Operations Manager - Lead (Public Sector)

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Sales Operations Manager- Lead supports the Public Sector regional sales team, provides advanced, diverse and confidential administrative/project support for the sales leadership and sales teams. 
 
ESSENTIAL FUNCTIONS

• Acts as the central resource hub for team(s), directing and facilitating the connections of appropriate stakeholders with solutions and resources.

• Acts as the Salesforce resource and forecasting lead; promotes adoption and provides reporting to highlight data integrity by creating sales reports and providing analysis.

• Assists in the implementation of strategic initiatives within assigned region/area.

• Collaborates with Sales Readiness to onboard and train field sales employees.

• Conducts market research and develops clients/competitor information for internal sales and dealers.

• Plans and coordinates internal and external meetings, trainings and events; this includes coordinating and attending the regional/area sales meeting.

• Provides contract knowledge and support to the field sales team.

• Provides OPEX/Budget analysis, management, planning and execution; collaborates with procurement and invoice management.

• Provides technology support to assigned region/area as needed.

• Serves as a resource for market planning.

• Submits internal orders and samples processing.

• Performs additional responsibilities as requested to achieve business objectives.

 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelors degree or equivalent experience. 

• 3+ years successful experience in a sales/administrative/office support role

• Proficient Office 365(Excel, Power Point).

• Prior project management/planning experience with proven ability to develop financial acumen.

• Prior public sector experience or knowledge strongly preferred.  

Skills and Abilities

• Strong organizational and problem solving skills as well as the ability to collaborate.

• Excellent verbal, written and interpersonal communication skills.

• Exhibits a professional and assertive work posture while conducting responsibilities.

• Proven ability to work independent of immediate supervision as a self-starter with the self-confidence and ability to represent Herman Miller in a professional manner.

• Demonstrated ability to work as a team player with a service-oriented/pro-active work style.

• Must be able to work in a fast-paced, changing environment by demonstrating excellent time management skills, the ability to work well under pressure on multiple projects simultaneously and having the flexibility to shift priorities quickly.

• Proven ability to effectively interact with and work at various levels of the organization (e.g., employees, visitors, vendors.) and develop solid working relationships with regional sales leadership and teams.

• Results-oriented (i.e., holding oneself accountable for results) while exhibiting a desire to achieve high levels of performance, integrity, business ethics, and confidentiality.

• Demonstrated ability to effectively use office automation/communication software and tools currently used in the Herman Miller office environment.

• Must be available to work during non-traditional hours in addition to required/normal office hours as designated for the local sales office and be willing to travel occasionally.

 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

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