Senior Administrator, Clinics

Job Summary 

The Senior Administrator, Clinics is responsible for overseeing the business management and operations of physician practices within a defined local market and region, which may include multiple states. This leadership role involves creating, executing, and holding teams accountable to strategic goals, managing non-clinical workflows, and providing clinical oversight. Key duties include budgeting, revenue/expenditure management, developing growth strategies, fostering positive relationships with third parties (e.g., payers, patients, agencies), and ensuring compliance with regulatory standards. The Senior Administrator works closely with senior leadership, including the CEO and Regional President, to report on clinic performance, address personnel and physician issues, and drive business development. The position involves managing physician practices with more than 60 providers and overseeing regional operations. 

Essential Functions

• Directly involved with the local leadership team/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are clearly defined and communicated to clinic teams; ensures execution; and develops/maintains an accountability plan to ensure goal achievement.
• Provides directions, reviews, evaluates; and ensures accountability for the performance of all physician practice operations; ensures all operational activities including capital/non-labor are within budget.
• Directly supervises Administrators and/or Sr. Directors. Indirectly supervises all physician office staff in assigned practices, both clinical and non-clinical (Receptionists, LPNs, RNs CMAs, etc.); and Providers (Physicians, NPs, PAs).
• Responsible for the staffing levels of all clinic operations to include labor budget and productivity standards/compliance.
• Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.
• Works on strategic and operational plans for each physician practice, supplying appropriate statistics as deemed appropriate for project strategies.
• Actively participates in MORs.Works with CFO and leadership (Market and Corporate) to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget.
• Assists with policy and procedure definition, implementation, updating and distribution.
• Responsible for working with leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts.
• Represents physician practices to a variety of community and professional organizations. Identifies new business, community outreach and educational opportunities, works with others on the team for development and implementation.
• Participates in the recruitment and retention of physician practice medical staff and personnel to support practice growth and service line. Collaborates with facility/network management on related implementation plans
• Responsible for directing and ensuring a smooth transition for physician practice start-up activities as planned in conjunction with the CEO, RPD, and all other parties involved (corporate support partners such as PPSI, AMR, legal, compliance, HR, etc.)
• Assures protection and privacy of health information as attained through written, verbal or electronic disclosure.
• Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
• Helps develop "Employee Satisfaction” and “Provider Satisfaction” performance improvement plans for offices, recruiting suggestions and keeping leadership informed and active in the process of improvement; as such, promotes a culture of excellence for employees, providers, patients, families, vendors, etc.
• Ensures all physician practice offices are in compliance with all environment of care standards (expired meds, refrigerator logs, drug wastage logs, etc.).
• Completes rounding on a regular basis to all offices.
• Ensures billing process is implemented and adhered to as appropriate.
• Ensures cash controls are in place (as per CHS policy) and are effective.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Administration, Business Management, Healthcare Administration, Public Health, or a related field required
• 5-7 years of progressive management experience in a physician practice setti