Clinical Patient Training Supervisor II

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Who We Are:

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role At Baxter:

The Clinical Patient Training Supervisor II is responsible for supervising direct reports on both the Clinical Patient Training and Training Support Specialist teams. Providing oversight on daily activities and performance as well as supporting improvement and growth initiatives. The Supervisor works in collaboration with the Sr. Clinical Patient Training Manager to ensure & enhance the trainer network in providing compliant, timely and superior training experience for our patients/caregivers.

What You'll Do:

• Supervise both Clinical Patient Trainer and Training Support Specialist teams, including providing daily direction, assisting with employee hiring, training, development and identification of performance deficiencies.
• Monitor workloads for functional areas, including daily performance metrics, adherence to standard work policies, specific projects, and cross-functional training.
• Develop and maintain partnerships with other RCM teams and key collaborators to meet business needs.
• Monitor, evaluate, and coach team on effectiveness and individual productivity measured against established performance standards.
• Act as a consistent resource for process-related questions, providing guidance and support to subordinates as well as other cross-functional areas of business.
• Provide outstanding customer service to both internal and external customers by bringing to bear soft skills, troubleshooting, critical thinking, active listening, and hard-working encounters.
• Direct staff on when and how to reprioritize work processes including pending tasks and overdue activities to meet performance metrics and established service level agreements.
• Lead ongoing improvement initiatives including new technologies or process changes, to drive efficiencies and simplification of the patient training process for the Training Support Specialist and Clinical Patient Trainer teams.
• Provide support for the Clinical Patient Trainer Coordinator and Sr. Clinical Patient Training Manager in the review & auditing of visit documentation and payments submitted by the Clinical Patient Trainer.
• Raise issues to Sr. Manager, Clinical Patient Training as appropriate

What You'll Bring:

• Proficiency in Microsoft Office Software
• Strong critical thinking and problem-solving skills
• Exceptional written, verbal, interpersonal communications and presentation skills
• Detail oriented
• Respiratory Care or Nursing clinical credentials/education
• Bachelor’s degree or equivalent experience, or willing to acquire within 2 years
• 2+ years supervisory or leadership experience required
• 3+ years industry experience, Durable Medical Equipment preferred

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly range of $72,000 - $99,000. The above range represents the expected hourly range for this position. The actual hourly rate may vary based