Business Control Manager – Issue Oversight Contact (Issues Management Team)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for supporting the Issues Management Team within the Financial Center Channel. Provide analytical support in executing internal control discipline and operational excellence within S Financial and/or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, and controls. Gather and organize data to monitor and test the effectiveness of key controls and status of audit mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture.

Responsibilities:

• Understands end-to-end Financial and/or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, and controls.
• Identify, research, and remediate risk for supported areas in Financial and/or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, including collaboration with process and controls owners to remediate audit issues and control enhancements; creates and implements action plans/milestones in accordance with the Enterprise Issues Management Standard, and ensures on-time delivery of key milestones and issue closure.
• Drives a risk identification and process simplification culture within the business.
• Additional responsibilities may include:
  • Leading and executing proactive risk identification reviews.
  • Research and response to regulatory and audit inquiries.
  • Testing and research support for existing audit issues
  • Communication and liaising between Business Controls and front-line unit/line of business partners.
  • Other ad-hoc Business Controls functions, as required

Required Qualifications:

• Incumbents must have 3-5+ years of related experience in Business Controls, Issues Management, Project Management and/or LOB/ECF experience (Financial Center ATM Market Strategy / Safe Deposit Box processes).
• Proven ability to lead and collaborate with key partners including Legal, Risk and Audit.
• Knowledge of Consumer Banking internal policies and procedures.
• Strong attention to detail.
• Ability to influence at all levels.
• Strong proficiency in Excel and PowerPoint with the ability to build executive and business reporting.
• Project Management experience.
• Strong Organizational Skills.
• Outstanding written and verbal communication skills.

Desired Qualifications:

• Previous audit issue or project management experience preferred.
• Experience in Financial Centers or Advanced Client Solutions processes and controls.
• Business Controls or Quality Assurance experience.
• Knowledge of laws, rules, and regulations impacting Consumer Banking.
• Experience in managing multiple priorities simultaneously.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Strong risk awareness, including Operational, Regulatory, and Reputational Risk
• Demonstrates leadership, leading through change and process improvements to deliver results.
• Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines.
• Ability to analyze data and trends to support performance enablement.
• Attention to detail and accuracy.
• Ability to work on multiple projects, with flexibility to adjust to shifting priorities.
• Demonstrated ability to track and drive execution on priorities.
• Demonstrated ability to build partnerships and work with multiple partners.<