Account Manager, Rev Cyc

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices.  Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

Make a difference by contributing to an industry and company helping others! Ensora Health offers an exciting opportunity to make an impact in the mental, behavioral, applied behavioral analysis, rehabilitation and substance abuse spaces. We are industry leaders of end-to-end practice management, electronic health record (EHR) and revenue cycle management technologies and our customer-focused solutions drive user satisfaction through increased provider and patient engagement. Our customers are at the epicenter of everything we do and are the motivation behind our mission of serving the underserved. In short, we’re helping providers deliver better patient outcomes and experiences across the country. 

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION 

Assist clinicians and their practices by managing accounts through efficient, accurate, and professional RCM and account management services. 

 

PRIMARY RESPONSIBILITIES OF THIS POSITION 

• Submit, review, correct, and process denied or rejected insurance and healthcare claims. 

• Troubleshoot claims issues, multi-task, and prioritizing claims and correspondence responsibilities by age, complexity, and urgency. 

• Manage accounts receivable for assigned accounts through regular reports, customer meetings, and ongoing communication to assess the overall health of customer accounts. 

• Develop rapport with clinicians and business owners for assigned accounts through ongoing professional communication, scheduled and ad hoc calls and written correspondence. 

• Interact with the team in coordination with Leads and Managers.

• Other duties as assigned.

 

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION 

• Associate’s degree or four-year degree desired.

• 2 years' experience medical billing. 

• 3 years customer service/account management experience.

• An in-depth understanding of insurance, behavioral health, and therapy billing.  

• A working knowledge of the medical claim's revenue cycle and denial/rejection management. 

 

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION 

• Strong verbal and written communication skills. 

• Strong organizational skills and attention to detail. 

• Intermediate computer skills (typing, data entry, general computer and browser usage).

• Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge.

• The ability to analyze and make actionable decisions from data.

• Strong ability to prioritize tasks.

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate