Business Application Support Manager

Overview

The Child Development Division within the Department for Children and Families is hiring a Business Application Support Manager.

 

This position will manage the team of people on the business side who provide systems analysis, systems support and troubleshooting of business application systems for the division's information technology systems. The team managed by this position also provides customer service to information systems users (i.e., internal users, providers, parents, etc.).  The Business Application Support Unit (BASU) Manager will help to ensure that this customer service is provided in a timely and effective way and will direct the system-impact analysis of requests for business process changes.  The position will support the second module of the Child Care Development Divisions Information System which is Child Care Licensing.  This BASU Manager will play a role in management and oversight of the project.  Along with testing, documenting, training, and a solid understanding of the project.   Knowledge and/or experience with Salesforce, OKTA and OnBase are a plus.  

This position will perform their duties under the general direction of CDD's Director of Operations.  All CDD staff perform their respective functions with the goal of ensuring that the division's work is client-centered, supports equitable outcomes, and is high-impact.

Who May Apply

This position, Business Application Support Manager (Job Requisition #51162), is open to all State employees and external applicants.
If you would like more information about this position, please contact karolyn.long@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed largely in a standard office setting. Private means of transportation should be available for required travel. Must be able to communicate and interact directly with management and employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence.

Minimum Qualifications

Education: Bachelor's Degree and four years of experience at a technical level working in a business environment supporting business applications; OR

Associates degree in business or computer science - and six years experience at a technical level working in a business environment supporting business applications orng an enterprise application system; OR.

Experience: Eight years experience at a technical level working in a business environment using an enterprise application system.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex