VP of Implementation Engineering

ABOUT THIS POSITION

The VP of Implementation Engineering at Waystar will be responsible for leading our operational and support engineering teams. This individual will focus on driving engineering excellence, operational efficiency, and innovation within the teams that manage and maintain our core infrastructure and support platforms. Unlike product-focused engineering roles, this position emphasizes ensuring the robustness, reliability, and performance of our systems that support internal and external stakeholders.



We are seeking a leader with a strong background in Lean or Six Sigma methodologies, with the capability to lead and scale engineering operations and foster continuous process improvement. This role requires a balance of technical depth and strategic leadership, with a focus on building relationships and cross-functional collaboration. The ideal candidate will bring experience in building, mentoring, and scaling high-performing engineering teams, as well as driving a culture of accountability and operational excellence.

WHAT YOU'LL DO

Key Responsibilities 

• Lead the operational and support engineering teams responsible for the performance, uptime, and scalability of Waystar’s core systems. 

• Implement and champion Lean or Six Sigma methodologies to optimize processes, reduce inefficiencies, and drive continuous improvement. 

• Collaborate with leaders across the organization, including product, Operations, customer support, finance, and legal, to align engineering efforts with overall business objectives. 

• Establish and track performance metrics to ensure teams meet operational and improvement targets and maintain high levels of service and availability. 

• Drive strategic initiatives for infrastructure improvements, automation, and system resilience. 

• Develop and mentor engineering leadership within the department, building a culture of trust, collaboration, and high performance. 

• Partner with product engineering teams and IT to ensure smooth transitions between development, deployment, and ongoing system support.  Also identify ongoing opportunities to transition repeatable engineering tasks from application engineers to operations engineers. 

• Manage budgetary considerations for engineering operations, ensuring cost-effective solutions while maintaining high standards of quality and performance. 

• Stay current with industry trends and best practices, bringing innovative solutions to drive efficiency and scalability. 

Qualifications 

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field. Advanced technical or business degrees are a plus. 

• 10+ years of experience in engineering leadership roles, preferably within operational or support engineering functions. 

• Proven expertise in Six Sigma, Lean, or other process improvement methodologies. 

• Strong track record of building relationships and collaborating with senior leadership across various departments. 

• Experience leading engineering teams in a healthcare, technology, or similarly complex and highly regulated environment is a plus. 

• Exceptional communication, leadership, and strategic thinking skills. 

• Demonstrated success in managing engineering operations at scale, including infrastructure, system uptime, and support engineering functions. 

WHAT YOU'LL NEED

Preferred Skills 

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