Revenue Agent 1 (Contributions and Recovery Division) – multiple permanent positions available!

Initial Posting Date:

03/12/2026

Application Deadline:

03/19/2026

Agency:

Employment Department

Salary Range:

$3,798 - $5,193

Position Type:

Employee

Position Title:

Revenue Agent 1 (Contributions and Recovery Division) – multiple permanent positions available!

Job Description:

Do you thrive on providing superior customer service in a fast-paced environment with competing priorities? Do you have excellent organization, attention to detail, and time management skills? Are you looking to join a dynamic friendly team? If so, please consider joining our team and apply today!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

WHAT YOU WILL DO:

The primary purpose of this position is to work within a contact center environment, to effectively recover debt owed to the Oregon Employment Department, due to unpaid taxes or improperly paid Unemployment Insurance or Paid Leave Oregon benefits.

As a Revenue Agent, you will:

• Initiate and respond to inquiries from claimants or businesses regarding voluntary debt repayment.

• Evaluate claimants’ financial circumstances to establish or restructure repayment plans.

• Process claimant payments and applying payments accurately.

• Generate Distraint Warrants and garnishments when necessary.

For a complete review of the position and responsibilities, please click here.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications

• Six months of customer service or call center experience that includes explaining customer balances and identifying discrepancies in the account balance, requesting payment on current or past-due accounts, or setting up payment arrangements; OR

• One year of customer service or call center experience which involved explaining policies, laws, rules or regulations; and resolving problems or complaints, which included dealing with customers/clients who were confused, frustrated, or hostile; OR

• One year of experience working in support of a collection function, or collection work performed as part of other major responsibilities.

Desired Attributes

• Excellent customer service through active listening, clear communication, and effective conflict resolution in‑person, over the phone and email.

• Ability to navigate multiple computer systems and screens simultaneously to enter, retrieve, and accurately document customer account information.

• Ability to explain laws, rules, regulations, and policies in a clear, accessible manner to support understanding.

• Ability to demonstrate sound judgment and decision‑making skills to accurately apply payments in a fast‑paced environment.

• Experience conduc