Head of Enterprise - Italy

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We’re seeking a Head of Enterprise - Italy to join our management team and drive the growth of both New Business Sales and Customer Success/Account Management for the Enterprise segment for the Italian market. This is a unique opportunity to play a pivotal role in shaping Trustpilot’s presence in an important market. You’ll be instrumental in building and mentoring a high-performing team, defining and executing growth strategies, and fostering relationships with key stakeholders.

What You’ll Be Doing

• Lead a team of skilled professionals across New Business Sales and Customer Success/Account Management to deliver strong growth and customer retention in the Enterprise segment.
• Define and execute a go-to-market strategy tailored to the Enterprise market, ensuring alignment with Trustpilot’s global vision and the specific needs of the Italian region.
• Recruit, onboard, and develop skilled professionals, promoting a culture of excellence, collaboration, and inclusivity.
• Act as a trusted advisor to Enterprise customers, understanding their complex needs and delivering tailored solutions that drive value, retention, and revenue expansion.
• ​​Drive Enterprise account growth through strategic account planning, upselling, and cross-selling opportunities.
• Collaborate cross-functionally with Pre-Sales, Partnerships, Product, Operations, and Marketing to create a cohesive approach to market growth and customer success.
• Ensure operational excellence by refining processes, measuring performance, and providing actionable insights to senior leadership.
• Take full ownership and accountability for achieving revenue targets, customer retention goals, and market penetration objectives.
• Represent Trustpilot as a key player in the Enterprise SaaS space, developing relationships with high-profile clients and industry stakeholders.

Who You Are

• 5-10 years of experience leading teams in Enterprise SaaS Sales and Customer Success, with a strong track record of driving revenue growth and retention.
• Proven track record of exceeding sales and customer success targets, demonstrating consistent success in high-performance environments.
• Expertise in complex, multi-stakeholder enterprise negotiations, engaging with C-level decision-makers in large organizations.
• Strong strategic thinking with the ability to define and execute impactful go-to-market strategies.
• Experience managing distributed teams, fostering collaboration and alignment across different cultures and locations.
• Deep understanding of Enterprise customer needs and the ability to position solutions that drive measurable business value.
• Proven ability to drive upsell, expansion, and retention in Enterprise accounts through consultative relationship management.
• Results-driven mindset, with a strong sense of accountability and ownership over business outcomes.
• High level of technical and product acumen, with the ability to translate product capabilities into customer value.
• Excellent communication and influencing skills, with the ability to interact effectively with internal and external stakeholders at all levels.
• You're open to travel within Italy but also to visit our HQ in Copenhagen 
• Fluent in Italian and English, with strong verbal and written communication skills.

What’s in It for You?

• Hybrid working model 2/3 days on site in our Milan office and the rest working from home
• Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership 
• A lucrative commission structure, company bonus, RSUs and benefits
• 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning

Still not sure?

We are Open to All, which means we want everyone to see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at th