Coordinator, Site Services

JOB PURPOSE

The Coordinator position is to greet and welcome guests, answer the site’s incoming telephone calls and directs calls to the appropriate department, and registers visitors, contractors, clients and government inspectors. The Coordinator must be an individual who can provide an outstanding first impression of the Company by creating a positive and memorable experience for those entering the facility. The Coordinator must maintain a professional appearance and a calm, courteous, and professional demeanor at all times, regardless of the visitor’s behavior. While the Coordinator provides a welcome, he/she also provides a barrier and will assume some physical security responsibilities as described under Key Accountabilities.

 

KEY ACCOUNTABILTIES

Access Control & Visitor Management

• Oversee the processing of all visitors and contractors through ID Verification, documentation of the visit, provision of badges, coordination with site hosts and reporting of any unusual/suspicious persons or activities.

• Alert designated employees upon the arrival of a government inspector and follow established protocol.
• Maintain the corresponding visitor management system software.

Switchboard Operations

• Screen and direct internal and external calls to their proper destinations while always using professional phone etiquette.
• Ensure that emergency calls are handled appropriately and support emergency response procedures.

Mailroom Services

• Receive and sort interoffice and US mail daily and prepare all mail for delivery, i.e., apply postage.
• Ensure that all necessary equipment is functioning (postage meter, facsimile machine, copier, etc.) and all necessary supplies are made readily available.

Administrative Support

• Accept small package deliveries for the company and notify recipients as needed.
• Demonstrate a high level of professionalism when dealing with confidential information.
• Provide travel directions as needed.
• Furnish professional clerical support to the Security Department and complete any project assigned by the Assoc. Director of Site Services or designee.
• Maintain select Security Department-related databases.
• Engage in light concierge services to support business needs.
• Ensure function quality training is up to date as needed.
• Create and process purchase requisition for function as needed.
• Participate and support site activities as needed.

Physical Security

• Manage aspects of access control system.
• Knowledge of video system.
• Understanding of fire system.
• Provide emergency response assistance.
  • Medical
  • Fire
  • Police