Customer Account Manager-Kroger

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Nestlé’s Coffee & Beverage Division is on a mission to craft cups that uplift our consumers and better our communities. With brands like Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, Seattle’s Best Coffee and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals. Our offices provide an inspiring and high-energy work environment that fuels our fast-paced growth, and our field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee and beverage market. Across our organization, we are creating a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm in order to delight our consumers and shoppers every single day. Together, we will elevate everyday moments with each sip.

 

Position Summary 

The Kroger Customer Account Manager contributes to the Division’s success by growing gross revenue, net revenue, and achieving share goals for their assigned business segments.   The Customer Account Manager is responsible for expanding brand awareness through retail customer business building activities, development and execution of CPG customer-specific sales, category, and marketing plans with the assigned retail customer.

 

Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Leadership: Setting challenging goals, developing interpersonal capability, and modeling how we work together

• Identifies and communicates key priorities and ensures the cross functional team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results
• Provides leadership to field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor
• Leads discussions and pre-planning process in preparation for business planning meetings

 

Planning and Execution: Developing strategic and operational plans, running execution, and measuring results:

• Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestlé sales guidelines
• Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals
• Handles promotion funds effectively for assigned segments by leading the customer to use and run promotional funding in an efficient and productive way
• Collaborates with Shopper Marketing team to design and recommend shopper marketing programs and digital advertising strategy
• Partners closely with Category Management team to analyze data and trends relevant to the category; this includes identifying ways to continue to improve the Kroger digital shelf
• Partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals
• Prepares and executes negotiation process with customer for assigned business segments
• Analyze Sales, Share and ROI resul