Director of Product Management, Digital Acceleration, Digital Labs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director of Product Management, Digital Acceleration, Digital Labs

Overview

Nowadays, customers expect intuitive internet banking experiences. To meet customer expectations, financial institutions are investing in upgrading their retail banking applications and launching new mobile apps with improved features. As part of this movement, banks are rolling out improved digital experiences for use-cases, such as, digital eKYC, instant issuance, loyalty rewards, crypto trading, carbon tracking and donations amongst others.

This role is part of the Digital Labs & Digital Acceleration team, within Global Data and Services, and focuses on the successful documentation, standardization, execution, and scaling of a new Digital Frontend product for partner banks to deliver on these frictionless customer experiences in collaboration with approved regional Mastercard Engage partners.

This is an opportunity to be part of a highly motivated team focused on optimizing digital retail banking experiences across the globe. We are looking for a top performer with a passion for product development and delivering on these best in class experiences whilst also playing a key role in projecting an exciting and inspiring product roadmap in partnership with our exceptional colleagues around the globe to scale up Mastercard’s Digital Frontend capabilities.



Role

Liaise directly with regional and market teams to solicit and leverage feedback to build value propositions to ensure product market fit and relevancy of approach.

Define the product roadmap, versioning as well as feature-set backlog prioritization. 

Research in-house/ out-source components to support decision-making on build vs partnership model, identification of vendors for 3rd party features / APIs to augment core internal offerings.

Using existing Mastercard product development methodologies, work directly with internal Mastercard core product and engineering teams to deliver last mile frontend UI/UX modules.



Working in collaboration with the Global Product Lead, develop and communicate the product requirements to our Mastercard Engage build partners engaging internal stakeholders to ensure best-in-class frontend technology is developed on time and within budget.

Estimate the design and development cost of versions including follow-on investment asks.

As needed, work with Technology, Legal, Regulatory and Pricing teams at Mastercard to trouble shoot issues and to explore opportunities to increase speed-to-market.

Collaborate with cross-functional stakeholders across regional Product, Customer Solution centre teams to monitor and improve the effective implementation of new frontend solutions in markets.

Identify, evaluate and prioritize business cases for new business and product opportunities, support the development of business cases for near- and mid-term opportunities and to drive Digital Frontend’s footprint and competitiveness.

Source external vendors (Design, Development) and prepare view of annual budget requirements.

Establish and maintain effective working relationships with stakeholders to ensure successful project execution. Steer the product creation as product owner via attending product sprints as key decision maker.

Reports to Global Product Lead.



All About You

You have experience building technical products for financial institutions and in particular, retail banking customer facing products with a strong focus on consumer UI/UX.

Experience conducting market sizing, building business cases, developing go-to-market strategies, and creating pricing strategies a plus.

Demonstrated ability to multi-task, manage projects, establish priorities and self-motivate.

Proven ability to build and maintain strong, productive working relationships with internal stakeholders over cross-functional team