Junior Account Manager - Uplisting (IT)

Here's what you'll get to do:

• Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 30 days to address needs and issues.
• Manage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR.
• Monitor & Reduce Churn: Analyze churn trends quarterly, incorporate insights into QBR reports, and take proactive steps to mitigate risks.
• Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.
• Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts.

Here's what you'll need to be successful:

• 1+ years Account management experience in B2B or SaaS environment.
• Full proficiency in English and Italian both verbal and written.
• Strong Communicator – Confident and able to build strong relationships with clients while effectively handling negotiations.
• Highly Organized & Detail-Oriented – Keeps accurate records, follows up diligently, and manages multiple tasks and customers efficiently.
• Proactive & Customer-Focused – Anticipates client needs, regularly checks in on low-adoption accounts, and actively looks for ways to provide value.
• Problem-Solver & Hands on – Thinks critically to assess customer challenges, interpret data, and provide timely, effective solutions.
• Sales & Negotiation Skills – Comfortable upselling, overcoming objections, and identifying growth opportunities to increase revenue.
• Team Player – Collaborates across teams, supports colleagues, and contributes to a positive, results-driven team environment.
• Adaptable & Self-Motivated – Quick learner who takes initiative, welcomes feedback, and continuously improves performance.

Here's what you can expect from us:

• OTE range 40,000 - 50,000 EUR annually
• Indefinite contract
• 36 holidays per year
• Continuing education stipend
• 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance
• Health insurance with Sanitas (Vision + Dental included)
• Language lessons with Preply (French-German-Italian-Spanish)
• Individual growth plan to progress in the role
• Standard working hours from 11 am to 7 pm
• A fun and sunny office with big terraces
• Talented international team and a vibrant work environment
• Team building events
• Dog friendly offic