Customer Success - Intern (f/m/d)

Your mission

DeepOpinion is a Cognitive Automation SaaS provider riding on the next wave after Robotic Process Automation (RPA) and on a mission to free people from repetitive cognitive tasks so that their work becomes meaningful again. 

Combining traditional workflow automation, best-in-class cognitive AI skills based on our proprietary AutoNLU framework, and an easy-to-use no-code application, we are ready to automate all the tasks and processes that still require human thinking but feel like a waste of energy and time while executing. 

Our founders are serial entrepreneurs and Forbes 30 Under 30, backed by two of Europe’s best venture capital firms and various top-notch angels.

We look for more than just a good candidate. We want to create a new category of automation, ultimately shaping the new era of work and freeing peoples’ lives from boring repetitive work.  The ideal candidate should not only bring an outstanding CV but be passionate about shaping the future of work together with us. 

Your Key Responsibilities:

• Be the first point of contact for our valued customers in collaboration with our Head of Customer Success & Solutions. 

• Support the Customer Success and Machine Learning Team in labelling customer data to train Machine Learning Models

• Gather valuable feedback from customers and relay it to the relevant teams.

• Assist in analyzing customer data and usage patterns to identify trends and opportunities for improvement. 

• Support the Sales Enablement and Customer Enablement team with content creation around the product

• Assist the Customer Success team with customer onboarding and guide them through the setup process. 

Your profile

• Currently, enrolled in your Bachelor's or Master's degree

• Structured and reliable work ethic, as well as high emotional intelligence

• Proactive and solution-oriented mindset 

• Advanced problem-solving skills combined with a hands-on approach to get things done

• Excellent skills in communication, structured working, decision-making, and analytical thinking.

• Willingness to wear several hats simultaneously and to learn in a fast-paced environment 

• Fluent in English and German 

What we offer

• Remote Work & Culture: Work from Munich, Innsbruck, or everywhere else: We are a remote-first company and our team is spread from Vienna, Innsbruck, Munich, Dubai to Sao Paulo.

• You’ll work alongside amazing, high-performing colleagues, in a fast-growing, VC-backed technology company. 

• Accelerated Career Growth: Take Responsibility from day one, learn fast & grow fast

Our current team not only includes top graduates from institutions such as Cambridge University, INSEAD, or Creative Destruction Lab, Forbes 30 Under 30s, but also motivated individuals with rather unconventional CVs who are burning for what they do.