Associate Principal, Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As an Associate Principal, Health Plan Strategic Account Services, you will play a pivotal role in driving the success of our Payer Solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our payer clientele optimize their technology processes while supporting the company’s growth objectives.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Deliver Exceptional Service: Work with high-profile, complex payer/health plan clients and make a significant impact.
• Collaborate with C-Suite Executives: Work closely with C-Suite Executives to drive strategy and influence key decisions.
• Collaborative and Fun Team: Join a team that values collaboration, enjoys working together, and knows how to have fun along the way.

To be qualified for this position you:

• Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field (Master’s preferred).
• Minimum 7 years of experience in the healthcare technology field, or a related field.
• Deep payer/health plan expertise.
• Proven track record in SaaS solution delivery, client management, and team leadership.
• Strong understanding of healthcare regulations, and compliance.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficient in project management methodologies and tools.
• Familiarity with automation tools, analytics platforms, and healthcare IT systems.
• Proven track record in meeting and exceeding performance targets.

You will set yourself apart with:

• Strong Payer Experience: Leverage your expertise in the payer/health plan space to build and maintain strong client relationships.
• Healthcare Technology Experience: Utilize your knowledge and experience in healthcare technology to drive success and innovation.
• Proven Impact on NPS Scores: Showcase your ability to positively impact Net Promoter Scores and enhance client satisfaction.

You will be:

• Strategic Execution: Develop and execute strategies for deploying Availity solutions to meet client needs and drive success.
• Executive Relationships: Develop strong relationships with C-suite executives and align solutions with strategic objectives.
• Ownership and Impact: Create and own a Strategic Account plan and any risk mitigation plans, ensuring our financial success.
• Market Share Growth: Identify opportunities within existing accounts and close deals to expand our market share.
• Product Recognition: Value and promote the recognition of Availity products and services.
• Client Satisfaction: Serve as the primary strategic contact for key clients, ensuring their satisfaction and engagement.
• Frequent Engagement: Maintain regular and meaningful engagement with clients to build strong relationships.
• Annual Reviews: Host