Senior Associate, Vocational Coach

 Job Requisition ID: 90637 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

 

 

Role Overview:

 

Are you interested in changing lives by helping people with disabilities meet their work challenges? Do you want to be a change maker all while enjoying a work-life balance? Excellent! We appreciate your consideration and know your time is valuable, so we’ll keep this brief…

 

Can you quickly form a rapport with a customer over the telephone while assessing their motivation and needs to help them reach an appropriate work goal? Are you passionate about forming creative recommendations that will help customers safely

work productively?

 

Do you have what it takes to partner and communicate with internal business partners, managers, HR/Benefits administrators, health care providers, and customers so that everyone can get on the same page to promote productive and safe work?

 

Are you ready to be relied on as an expert by our collaborative claims managers, nurses, and doctors?

 

Being a Vocational Coach in the Healthy Working Life Department means that you will work with customers who have a very wide array of injuries or illnesses that impact their ability to work. Your sole job will be to work with customers who want to work with you and help them reach appropriate goals that you will help them to set. Our team is very collaborative, and we want you to be able to grow with us as we continue to delivery wins for our customers and our clients every day.

 

What you’ll do:

 

• Bring your work to life through professional documentation- Ability to document your work showing your amazing impact on the lives of our customers. Candidate should have the ability to understand and be able to articulate a customer's perspective. Know your audience - Work with employers who may need help to understand how a person with disability can be at work. Explain to health care providers what occupations involve. Keep customers engaged. Use telephone, email, and written correspondence to your advantage.
• Manage your day through competing priorities - Plan to maximize your time to help customers with disabilities to meet work goals and adjust your plans for the day when a customer or client needs more support than anticipated.
• Strategize and execute effective vocational case management –
• Maintain timely contacts and follow-ups while providing exceptional stay-at- and return-to-work planning. Improve (us and you) – Collaborate with a network of CRC Vocational Coaches to talk about best-in-class approaches to our program and individualized work with the customers we serve.
• Use Vocational Expertise – Help claim management partners understand occupational demands and transferability. Quickly assimilate policy language and explain how it impacts a customer’s return-to-work journey.

 

What You’ll Bring:

 

• Passion for helping people adapt to physical, emotional, and cognitive challenges and not just go back to a but stay in a meaningful job.
• Master’s Degree with focus in Rehabilitation Counseling.
• Active Certification as a Rehabilitation Counselor (CRC; or will by your first day of work).
• Tech Savvy; Microsoft Word, Outlook, Sharepoint, and being able to quickly learn proprietary claims management systems are a must.
• Be creative; Generate innovative ideas, approaches and solutions while being flexible and adaptable.
• Possess strong written and verbal communication skills.