Sales Order Specialist

YOU AND YOUR TEAM

You will join the Sales Order Management division of the Customer Operations organization. Our local team consist of 80+ colleagues based in Gdynia (and other location in India and the Philippines). Our major responsibility is to provide administrations support to our Sales teams. As Sales Order Management Specialists we cooperate with several internal teams, and we also directly support external clients if needed.

WHY IS THIS JOB IMPORTANT?

As a Sales Order Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is accurately billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

SOME OF THE DAILY TASKS YOU WILL PERFORM:

• Preparing contracts for clients who decide to buy our products or services

• Crafting client’s accounts and granting system permissions for the accurate services

• Managing billing process and assure that clients receive accurate invoices

• Resolving compliance issues in cooperation with Compliance & Legal Teams

• Operating on several internal tools and applications related to customer relationship management (CRM)

• Responding to clients’ queries assuring the highest standards of customer service

WHAT DO YOU NEED TO BRING?

• English language proficiency (minimum B2) and German (minimum B2)

• Excellent communication skills to feel comfortable when collaborating with several different teams

• Excellent organizational skills and ability to quickly learn new processes and applications

• Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors

• Strong digital literacy, including experience with Microsoft Office applications

• Interest in working in a fast paced and goal-oriented environment

YOU WILL BE EVEN MORE COMPETITIVE WITH:

• Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP

Your package when joining Gdynia team:

• Base salary 80,000 – 90,000 PLN yearly

• Language allowance: up to 8,600 PLN based on the level of language comprehension,

• Contract: The first contract lasts for 7 months with the possibility to extend to a permanent job contract (PL: umowa o pracę)

• Bonus: Bonus plan assigned to every position

• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program

• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali

• Lunch card: meal allowance on personal lunch card provided monthly

• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available

• Reward and Recognition: additional awards and vouchers available for extra achievements

• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague

• Development: E-learning platforms access with a range of training and certified courses

• LSEG Products: availability to access real-time economic data through our flagship Workspace platform

• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs

• Charity: 2 additional days off for voluntary jobs

• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees

• Activities: sport teams and social events to join e.g. weekly yoga classes in the office

• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Career Stage:

Associate

Compensation Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł78,800 - zł124,600. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (”bon