Customer Service Associate

A fantastic opportunity

 

At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service for some of the best Healthcare lines of business, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution. 

 

Location Requirements: Must live within 50 miles and be able to work in our Orem Site location 545 E University Pkwy, Orem, UT 84097 

Core Responsibilities:

• Handle inbound customer service calls 

• Understanding and striving to meet or exceed metrics while providing excellent customer service 

• Drive customer satisfaction through voice, chat, and/or email communications 

• Ongoing training and skill development 

Qualifications:

• Excellent listening and communication skills both written and verbal 
• Must pass a criminal background 
• High school diploma (or GED equivalent) 
• Must be 18+ years of age 
• Enjoys working independently or with a team 
• Ability to multitask and navigate between screens efficiently while assisting customers

 

Benefits:

• $17/h 

• 100% paid training 

• Benefits including medical, dental, life, and vision insurance 

• Employee Assistance Program (EAP) 

• 401k retirement plan with company match 

• Employee discounts 

• Referral bonuses 

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. 

 

 

Military Friendly 

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.