Quality Virtual Support II

Service Center

CSCS TX

Essential Job Duties 

• Work independently and conduct estimate, photo and documentation reviews using standard review process developed by Caliber 

• Works independently with some supervision 

• Communicate findings to service advisors for training and compliance improvement purposes 

• Identify areas for improvement through report analysis and estimate review 

• Reinforce company standards for part selection, vendor usage, labor mix and refinish processes 

• Report and track findings for management 

• Comply with all Caliber safety rules, policy guidelines and company standards 

• Other duties as assigned 

Skill/Requirements 

• High school diploma or GED 

• Minimum 3 years related experience 

• Must be able to understand the needs of the carrier and the customer 

• Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory 

• Detailed knowledge of C1 estimating & “P-Page” logic 

• Fundamental Knowledge of ADAS Calibrations 

• Able to escalate issues with Center, Carrier, and Customer issues to appropriate leadership  

• Excellent verbal & written communication skills 

• Must be at least 18 years of age 

• Multi-tasking; adapts easily to fast-paced environment 

• Personable, friendly demeanor with “World Class” customer service approach to internal and external customers 

• Must be able to sit for long periods of time