Operational Oversight & Control Associate - Equities & Fixed Income Operations

Operational Oversight & Control Associate - Equities & Fixed Income Operations

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Associate operates within the First Line of Defense.

The Associate will be responsible for the execution of day-to-day operational performance, risk management, and control framework of the Equities & Fixed Income operations team. This includes ensuring high service quality, regulatory compliance, and alignment with internal standards. The role requires a strategic thinker with strong leadership skills and the ability to manage a complex operating model.

1. Oversight & Governance
•    Act as the primary point of contact for all fixed income operations.
•    Drive the oversight governance model, including regular service reviews, KPIs, SLA adherence, and issue escalation protocols.
•    Ensure full transparency into the operations environment through structured reporting and periodic reviews.
2. Operational Control & Risk Management
•    Maintain a strong control environment by enforcing risk and control standards across operations.
•    Own incident and issue management related to operations activities, including root cause analysis, remediation, and preventive measures.
•    Monitor compliance with regulatory requirements and internal policies (e.g., trade reporting, reconciliations, client onboarding, etc.).
3. Performance Monitoring
•    Establish and track operational performance metrics (e.g., break management, trade matching, fails, settlements, corporate actions).
•    Review Operational adherence to KPIs and SLAs, proactively managing any underperformance or systemic issues.
4. Stakeholder Engagement
•    Liaise with Front Office, Risk, Compliance, Audit, and Technology to manage cross-functional initiatives involving Operations.
•    Represent Fixed Income Operations in internal committees, governance forums, and external regulatory interactions as needed.
5. Change Management
•    Partner with the Business and other internal teams on continuous improvement, automation, and transformation efforts.
•    Support onboarding of new processes or products into Operations with robust controls and documentation.


What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience - Required.

5-10+ years of relevant Operational Experience or Auditing Operations teams.

* In depth knowledge of Fixed Income and Equities Products
* In depth knowledge of the Broadridge software Impact, BPS, Gloss and FINPro
* Demostrable experience building controls and KPI and KRI to manage Operations
* In depth knowledge of the confirmations and settlement process of Securities transactions, particularly in LATAM, EMEA, and North American markets.
* In depth knowledge of SWIFT message standards for securities.
* Deep understanding of the liquidity implications of settling securities.
* Deep understanding of SEC rules for confirmation and customer statements.
* In depth knowledge of Broadridge PostEdge.
* Strong analytical and problem-solving abilities.
* Advance Microsoft Office skills including Excel, Word, PowerPoint and Power BI.
* Programming skills, in particular Python desirable.
* Familiar with automation technologies and AI tools


Certifications:
FINRA Series 99 mandatory or ability to obtain it within 6 months of joining the firm.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military servi