Field Service Technician - Northern California

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical mission critical communications systems at customer locations.

Job Description

The job tasks encompass a wide range of technical responsibilities, including the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates closely with public safety customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to successfully complete assigned tasks. Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our public safety customers.

• Maintain, optimize, test, document and manage highly technical Motorola communications systems.

• Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions.

• Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.

• Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.  

• Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques.

• Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.

• Provide weekly reports of activities and accomplishments.

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

• Continuous training in the latest technologies and troubleshooting techniques.

• Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

Preferred Skills:

• Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.

• Highly knowledgeable in wired/wireless communications systems, including local area networks (LAN) and wide area networks (WAN).

• The ideal candidate should possess a strong understanding and awareness of cybersecurity principles a