Quality Improvement Specialist

About myPlace HealthmyPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.  Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.   myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 
At myPlace Health, quality isn’t just a department—it’s a core value woven into everything we do. As a Quality Improvement Coordinator, you’ll play a vital role in supporting our commitment to excellence by working alongside the National Director of Quality and Compliance Programs. You’ll help drive local and enterprise-wide quality initiatives, ensure smooth adherence to federal and state reporting processes, and serve as a key contact for incident reports, root cause analyses, and the implementation of corrective action plans. In this role, you’ll collaborate with diverse stakeholders to uphold compliance with federal, state, and High Reliability Organization standards while embodying the values, culture, and mission that make myPlace Health a special place to work and grow.

What does success look like as our Quality Improvement Specialist ?

• Data Management and Accuracy: Proficient in collecting, entering, and managing data for timely submission, ensuring reports meet quality and compliance standards.
• Root Cause Analysis and Problem-Solving: Skilled in conducting thorough analyses to identify root causes, assess corrective actions, and drive improvements in quality processes.
• Policy and Procedure Expertise: Acts as a knowledgeable resource for quality functions, including grievances, appeals, and facility standards, guiding team members on accurate application.
• Attention to Detail: Executes and completes tasks related to quality improvement activities with precision, ensuring a high level of accuracy in all areas.
• Collaboration and Communication: Effectively collaborates within QI Program Committees, actively participating and contributing valuable insights while maintaining detailed records, such as meeting minutes.
• Analytical Reporting: Identifies and communicates deficiencies, anomalies, and trends found during quality activities, providing data-driven insights to support continuous improvement.
• Regulatory Compliance: Supports audit preparation and compliance efforts, ensuring successful outcomes for state and federal audits and adherence to regulatory standards.
• Commitment to Quality and Standards: Diligently collects and submits data for regulatory bodies and associations, reflecting a dedication to high standards and excellence in participant care.
• Contribute to Organizational Growth: Embrace additional opportunities and responsibilities as needed, actively participating in the continued growth and success of the organization.

What does an ideal candidate look like?

• Experience in Quality Improvement/Assurance: 4+ years of demonstrated experience as a quality improvement or quality assurance coordinator is required, ideally within a healthcare setting, is preferred.
• Healthcare Compliance Knowledge: Familiarity with healthcare compliance, especially in PACE programs, as well as Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Self-Motivated and Adaptable: A highly motivated, self-directed professional who can confidently execute tasks in a dynamic environment, make sound decisions under pressure, and work independently with minimal supervision.
• Strong Multi-tasking and Prioritization Skills: Proven ability to manage multiple tasks and balance competing priorities effectively in a fast-paced setting.
• Early-Stage Company Experience: Prior experience working in early-stage or rapidly growing companies is advantageous.
• PACE Program Experience: Experience within a PACE (Program of All-Inclusive Care for the Elderly) setting is highly valued.

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