Guest Operations Manager

About Ukio |

We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀.

Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇.

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role |

As a Guest Operations Manager, plays a pivotal role in managing the day-to-day operations of the city portfolio. This position requires overseeing the entire local Guest Operations team segmented into Quality assurance, facilities management and property management teams. The primary objective is to ensure a seamless and delightful experience for guests throughout their stay while also handling recruitment, training, scheduling home inspections and maintaining accurate inventory records.  Your role will require seeking continuous improvement in process, team collaboration and communication. 

Responsibilities |

• Manage the team, recruiting, training and mentoring new team members and manage team schedules, ensuring adequate coverage for check-ins, check-outs and daily operations. 
• Conduct regular performance evaluations, provide feedback and foster professional growth within the team. 
• Plan and execute a smooth check-in and check-out process for guests.
• Ensure accurate reporting of apartment information, manage databases and Apartment management systems.
• Develop and implement preventive maintenance programs to enhance apartment functionality and reduce downtime.
• Oversee all guest operations team, Implemening  and maintain high service standards.
• Manage Quality Assurance and Compliance, maintaining high standards across the portfolio.
• Manage budgeting and resource allocation, optimize resource allocation to maximize efficiency and maintain service excellence within budget constraints 
• Coordinate and organize Property Management Team.
• Provide Reporting and Analysis on team performance, key metrics, and areas for improvement, such as cost control.

About you |

• You have at least 3+ years of experience working as a Guest Operation Manager or similar role. 
• Excellent communication skills in French both verbal and written. Intermediate English.
• Skilled organizer and effective communicator. 
• Flexible, resilient and content with ambiguity and changes.
• Confident with working in cross-functional teams.
• Comfortable performing in a start-up environment.
• Strong leadership skills.
• Ability for overviewing and improving operational processes to enhance efficiency and effectiveness.
• Great planner and  keen eye for detail.
  

Ukio's life benefits |

• A challenging job at one of the fastest growing companies in Europe.
• Competitive annual gross salary, to be determined in line with your knowledge and experience.
• Bonus Scheme.
• Private Insurance.
• International working environment with many different nationalities.
• Work with talented, committed and supportive teammat