PFS Patient Svc Specialist I

PFS Patient Svc Specialist I

Position Highlights: 

• Shift Schedule: Full Time (40 hours), day shift
• Department: Financial Clearance & Registration 
• Location:  Wilkes Medical Center in Wilkesboro, NC

What We Offer: 

• Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
• Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
• Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
• Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.

What You'll Do:  Provides exceptional customer service by completing patient registration duties.  Responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) registration system. Informs patient of estimated liability, collects patient liabilities, identifies and refers patients in need of financial assistance to financial counseling as necessary.  Fosters positive relationships with peers, patients, family members, and external customers to ensure quality services.

1.  Collects patient critical data elements, registration information, and completes documents, prioritizing  
    workload.
2.  Ensures accurate patient identification and addresses sensitive information with confidentiality.
3.  Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests 
    medical record information as necessary.
4.  Communicates insurance benefits and liabilities with customers.
5.  Collects past, current and future payments due and advises customers of financial responsibility and 
     resources.
6.  Provides excellent customer service through all interactions and resolves complaints promptly.
7.  Works well independently and as part of a team.
8.  Accesses hospital systems, office technology, payer websites and other resources for assigned 
    responsibilities. 
9.  Adheres to the Medical Center's Values and policies while meeting departmental productivity goals 
    and standards.
10.Communicates effectively with various internal and external healthcare team members.
11.Attends required training classes, seminars and meetings.
12.Performs additional tasks and responsibilities as requested by department management.

What You'll Need:  

• High School diploma or GED equivalent.  
• Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred.  
• Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred.  
• Bilingual (Spanish) strongly preferred.  
• Computer skills to include word processing required.

The ideal candidate will also possess the following skills:

• Evidence of good interpersonal skills with customer service focus
• Effective communication skills (oral and written) and creative problem solving
• Ability to work with Web-based programs to review insurance eligibility and benefits
• Ability to multi-task
• Strong math and analytical skills
• Attention to detail

 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercia