Business Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shift Days: Monday - Friday

Shift Time: 08:00 - 04:30 pm.

Job Responsibilities

• Ensure client satisfaction with clients at all levels in the organization; demonstrate leadership, responsiveness and creativity.
• Develop and maintain a strategic plan for work flow, planning, and scheduling, in support of JLL and client objectives, with a focus on innovation and best practices and standardize work scheduling processes and procedures.
• Lead and manage a team of financial and customer service professionals. 
• Manage and track budgets, conduct variance analysis, perform and meet budget forecasts.
• Ensure delivery of purchase orders and procurement  are completed in a timely manner,  and accurate payments to vendors meet contractual requirements. 
• Communicate effectively and professionally with all stakeholders throughout t the organization, client, and vendor networks.
• Supervisory role involves people management, decision-making, root cause analysis, inspections and audit readiness, communication, management of planning/scheduling and assignment, drive overall improvement of productivity.
• Provide oversight, direction, and support the procurement team to ensure work can be scheduled in a timely manner to drive compliance with KPI requirements.
• Meet all standard operating procedures, codes, and regulations.
• Ensure consistent business support is compliant with service level agreement and ensure achievement of Key Performance Indicators.
• Perform additional job duties as requested.

Safety

• Identify risks to client facilities and eliminate downtime
• Implementation and management of the computerized maintenance management systems in accordance with JLL and client expectations.
• Responsible for the adherence and compliance with all JLL work practices.
• Administer compliance with and reporting of applicable environmental health and safety programs

Training

• Develop training programs based on needs gathered through skills assessments and safety requirements
• Administer technical skills assessments and technical training program of procurement personnel

Other

• Conduct business assessments and produce documentation
• Support preparation of business operations driven documents, report and other deliverables.
• Assist JLL departments such as Communications, Finance, Human Resources, Sourcing, Human Experience, Program Management, and EHS, as needed.

Qualifications

• Undergraduate degree in business administration, finance, or related field, or field experience
• Minimum 10 years direct experience in operational, financial, and customer service.
• Strong technical knowledge of financial software, procurement systems, databases, Microsoft Office programs, etc.
• Business acumen including financial planning and analysis must be able to manage within budget and time constraints.
• Strong interpersonal skills, ability to communicate well in both oral and written reports
• Strong organization skills and collaborative management style

Location:

On-site –Andover, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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