Supervisor Operations Center

Peoples, an Essential Utilities company, has been proudly serving Western Pennsylvania for over 130 years, offering talented individuals the opportunity to serve more than 700,000 customers in the region.  Peoples is more than your average natural gas utility.  We have a vision to:

• Provide valuable services to our customers
• Encourage economic growth for businesses in our region
• Improve the quality of life for our communities
• Ensure that we are protecting our environment
• Support our employees and partners

Join our team and make a difference!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
 

Responsible for directing the Administrative Assistant group, monitoring performance and work load, interpreting and implementing policies and procedures and ensuring compliance with Company polices and PUC and Federal rules/regulations. Responsible for backing up 24/7 Emergency Dispatch Center as needed.

What You'll Do:

• Oversee and coordinate all field administrative assistant functions within Operations.
• Develop, plan, and support knowledge base of Peoples Operations Emergency Dispatch Center by developing and implementing training programs and learning opportunities.
• Supervise the training and instruction to Operations Specialist (Dispatchers) and Operations Support Specialist to ensure successful performance of job duties, including successful implementation of key operations center processes, polices, and metrics.
• Develop emergency center education materials, such as eLearning, Quick Reference Guides, training presentations, syllabi, and scope and sequence documents, as well as knowledge base tool maintenance. Provide guidance and support for other technical training programs and staff. Create training seminars and updates.
• Supervise employee productivity, including performance management.
• Monitor work load and assignments of staff members as needed.
• Resolve department issues and decisions affecting interdepartmental relationships. Conduct coaching sessions as needed.
• Track data, create and distribute reports as requires and requested.
• Request, collect, review and organize data and/or information and develop into reports for department use.
• Investigate questionable areas on reports, received information, etc. and make administrative decisions.  
• Analyze and send daily reports to managements.
• Other duties as assigned.

Secondary Duties:

• Serve as back up supervisor for 24/7 Emergency Dispatch Center. Responsibilities include coordinating and monitoring staffing levels to maintain appropriate levels for emergency dispatch response; overseeing Dispatch operations to provide necessary emergency response to protect the public; maintaining consistent communications with staff; tracking data; and gathering and communicating details concerning major incidents to critical PNG personnel.
• Identifying bottlenecks and rerouting work as appropriate.
• Assist in developments, interpretation, and delivery of policies and procedures for department.

Knowledge, Skills, and Abilities:

• Knowledge of company policies, practices and procedures, and PUC regulations.
• Full understanding of PNG organizational structure, practices and interdepartmental communications.
• Strong collaboration skills; effective, motivating leader; function with minimal supervision.
• Excellent computer software skills (such as Word, Excel, graphic software, etc.) and other Microsoft programs.
• Knowledge of SAP system.
• Stron