Customer Relations Coordinator III – Postal and Parcel Services

Position Title:

Customer Relations Coordinator III – Postal and Parcel Services

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:

Experience in a mailing/shipping environment
Experience processing inbound and outbound mail and packages 
Experience using billing system(s)
Microsoft Office experience (Excel, Outlook, etc.)

Job Description:

Are you looking for a position with a variety of different duties? Are you looking for a position where you get to meet new people on a regular basis?

If so, Postal and Parcel Services at Iowa State University is currently seeking candidates for a Customer Relations Coordinator III!

Postal and Parcel Services provides inbound and outbound delivery and metering services for USPS, UPS, FedEx, and DHL. This role involves sorting and coordinating parcel and package shipments, fulfilling customer requests, supporting customer billing, and performing deliveries as needed.

Duties/Responsibilities:

• Provides information, recommendations and suggestions about USPS, FedEx, UPS and DHL products and services to best meet customer shipping needs.

• Explains to customers shipping and mailing policies and procedures as well as services department offers.

• Processes outgoing mail/parcels to meet or exceed USPS and other vendor requirements, paying special attention to hazardous materials, international export control, etc.

• Maintains and builds customer relationships.

• Specializes in shipping regulations to meet customer needs.

• Resolves customer issues (e.g. damaged packages, late deliveries, insurance claims, etc.).

• Processes vendor invoices for departmental billing, verifying accurate assignment of charges to customer’s worktags (resolving billing issues).

• Creates and maintains departmental Postal Account Numbers in the Postal billing system.

• Distributes mail and serves as a backup delivery driver.

• Liaises with vendors, especially as necessary to resolve issues or to determine the best methodology for shipping.

• Assists with department communications.

• Completes ad hoc reports.

• Coordinates special projects.

• Monitors website for accuracy of information.

• Keeps up to date with relevant technology.

• Supports the overall operation of the mail center.

• Other duties as assigned.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines
• Senior-level position applies advanced and specialized expertise and competencies
• Typically receives general supervision with high level guidance on the most complex assignments
• Completes assignments which are moderately difficult or difficult
• Resolves issues, including atypical issues, and makes recommendations
• May lead projects of limited scope
• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area
• May act as a lead, assigning tasks and providing guidance to lower level workers
• May provide supervision to one to two other staff or lead a small work team
• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program<