Sr Tech Site Support (Evergreen position)

Thank you for your interest in our Sr Tech Site Support (Evergreen) position. Applicants of this role will not be receiving immediate feedback regarding their applications. If you are looking for an immediate opportunity, please take a look at the West Career's page for opportunities that would align with your skill set. Link to our careers website as follows: https://careers.westpharma.com/ 

 

 

This is a 100% onsite role in Exton, PA. Candidates applying must be within a 50 mile radius to the job location.

 

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

 

Job Summary:

The Sr. Tech Site Support position will work collaboratively with the regional and global D&T team and is responsible for maintaining all aspects of the site’s infrastructure, end user device functionality, and workload prioritization in line with documented procedures while adhering to all corporate guidelines. This role demands a blend of technical expertise, exceptional communication skills and strategic thinking to drive the success of technology initiatives throughout the organization.

 

Note:  This is not a hybrid position and 5 days per week (Mon to Fri) in-office presence is required.

 

Essential Duties and Responsibilities:

• Provide support for all D&T systems within the site, including, but not limited to desktop computers, laptops, tablets, iOS devices, collaboration tools/systems, access control/CCTV devices, LAN/WAN equipment where required (with Infrastructure/Cybersecurity team assistance), etc.
• Provide technical guidance and support to all end users/stakeholders.
• Collaborate in the development, implementation, deployment and maintenance of D&T systems and solutions at the site.
• Assist in evaluating new technologies and tools to enhance D&T capabilities.
• Perform troubleshooting efforts and problem resolution for the site and alert management of any identified security risks.
• Collaborate with the regional and global D&T organization to maintain the service catalogue and defined Service Level Agreements (SLAs) in alignment with global / regional and site-specific D&T services.
• Ensure compliance with relevant IT policies, standards, and regulations.
• Monitor day-to-day site operations to ensure system availability and performance efficiency.
• Utilize and leverage Service Management tools for tracking workloads and SLAs.
• Participate (if required) in “on-call” support rotation.
• Foster a collaborative and innovative team environment.
• Participate in training sessions to enhance technical skills within the team.
• Build strong relationships with internal clients to understand, empathize with and address individual technological needs.
• Perform duties in line with best D&T practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).
• Act as liaison between the D&T team and other business units.
• Demonstrate a professional attitude, exemplary behavior and work ethic an