Billing Operations Supervisor

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

The Billing Operations Supervisor is responsible for overseeing day-to-day services billing operations while remaining actively involved in the billing process. This hands-on, player/coach role manages a small team and ensures accurate and timely invoicing across a variety of billing models.

The role partners with Finance, Operations, and Delivery teams to support billing accuracy, improve processes, and provide visibility into billing activity and open items. This position will also support monthly reviews of billing-related data and assist in researching variances impacting services revenue.

Job Responsibilities

Billing Operations & Execution

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
• Actively participate in billing activities, including invoice review, adjustments, and issue resolution
• Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
• Review invoices, credits, and adjustments for accuracy and alignment with contracts

Team Leadership

• Lead and support a small team of billing specialists, including workload management and coaching
• Help ensure team adherence to billing timelines and internal SLAs
• Serve as a point of escalation for billing questions and issues

Revenue Support & Cross-Functional Coordination

• Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
• Monitor time entry and approval status, following up as needed to support timely billing
• Provide visibility into unbilled activity and open items impacting billing

Financial Support & Analysis

• Assist with monthly reviews of billed and unbilled activity
• Support investigation of variances between billing data and financial reporting
• Partner with Finance to provide detail and context on billing-related items as needed

Process Improvement & Systems

• Identify opportunities to improve billing processes and reduce manual effort
• Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities
• Help ensure consistency and accuracy in billing workflows and documentation

Job Requirements

• 5+ years of billing experience, preferably in a professional services environment
• Prior experience leading or mentoring team members
• Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
• Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred
• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing t