Manager, Benefits

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

In this role, you'll set the strategic direction for health programs that measurably improve employee wellness. You'll optimize these programs to improve interconnectivity with other benefits and total rewards programs. You’ll monitor market trends, evaluate program effectiveness, and make continuous improvement recommendations related to our self-funded health plans within an advocacy and TPA framework, along with other strategic solutions address gaps in care with a user-centric focus.

Job Description:

Essential Responsibilities:

• Collaborate with global benefits leaders and internal/external thought partners to shape the program strategy and define initiatives for continuous improvement.
• Provide internal consultation and interpretations around escalations from employees and the business and incorporate relevant feedback to improve on future program delivery.
• Participate in key surveys and identify appropriate benchmarking to measure the competitive level of our programs and costs, balancing against expressed employee preferences and feedback.
• Ensure internal and external program and vendor compliance with local regulations and PayPal standards.
• Partner with vendors and People Analytics to develop program reporting on performance to review with stakeholders and review cross functional opportunities to improve on the employee experience across related programs outside of Benefits.
• Develop an annual communications calendar to optimize for personalized, action-driving notifications and build a full inventory of compliant program resources and plan summaries

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Progressive experience in managing health plans, particularly US self-funded programs, including all aspects of relationship management for large value contracts
• Experience rolling out innovative healthcare strategies and point solutions to deliver targeted outcomes, with effective process automation
• Strong analytical experience around interpreting healthcare utilization and building scorecard metrics
• Knowledge of healthcare regulations and compliance requirements to operate a plan with consistency
• Demonstrated ability to take initiative and ownership over sensitive and ambiguous escalations with minimal oversight
• Ability to execute with high confidentiality, integrity, discretion, and attention to detail
  

Subsidiary: