Analyst Operations

This position provides administrative support to the Contract Compression Department.

Essential Duties :

- Communicate directly with the customer on a monthly basis regarding the release of our Service Quality Reports.  Is responsible for field tactical requests along with detailed backup.

- Track, prepare and maintain daily reports for BU’s, Service Managers and customers including downtime and call out reports.

- Follow up on parts requested that have not been received or need to be returned and removed from work orders.

- Aid the Service Manager in the processing of BOM (Bill of Materials) requests / updates.

- Research and respond to inquiries regarding issues and problems and ensure timely follow and resolution.

- Communicate amongst multiple channels (FST, Supply Chain, Service Manager) to work request to close.

- Use independent judgement to determine type of Call-Out SR based off of FST’s comments.

- Prepare weekly financial reports and metric tracking essential to the day to day operation of the business.

- Perform high level analysis to assist the Service Managers in quickly identifying areas of interest.

- Manages the emission alert process and provides notice to managers when elements appear to be nearing failure.

- Serves as the primary liaison for all involved in the high cost MOB/DEMO process (Contracts, OSC, Transportation, FST, Sales, etc). 

- Schedules transportation for MOB, DEMOB and cranes.

- Responsible for the daily review and bi-monthly reconciliation of Etime hours with pay period labor summary. 

- Runs all anomalies to ground with the respective Service Manager and approves.

 

Non-Essential Duties:  Performs other duties as assigned.

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

Skills and Abilities: 

Ability to:

- Perform all essential duties.

- Use technical terminology to independently compose correspondence and reports.

- Demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications.

- Effectively interact and communicate with management, team members, and customers as required.

- Demonstrate proficiency with departmental systems, data management and MS Office applications.

- Develop spreadsheets and modify formats.

- Plan own work, handle tasks simultaneously and to work effectively with interruptions and meet deadlines.

- Demonstrate strong attention to detail.

- Handle confidential or sensitive information or issues.

- Ability to work with minimal supervision.

 

Knowledge:

- Technical terminology.

- Composing of correspondence and maintenance of confidential records.

 

Minimum Education and Certification:

- High school diploma or GED plus additional specialized courses or Associates Degree in a related field.

 

 

Minimum Experience:

- Directly related progressive experience in a related environment using advanced skills in area of specialization.

- Experience in coordinating people, projects and/or events.

 

Leadership:

- May serve as a resource to others with less experience.

 

Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

- Regularly required to stand, walk, and bend with good balance, use hands to finger, handle or feel and reach with hands and arms.

- Regularly required to sit, perform repetitive duties, use a PC and to talk and hear.

- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.

- Regularly required to lift, move and carry up to 10 pounds.

 

Problem Solving and Innovation:

- Problems vary, but can usually be identified easily.

- Develops solutions to problems either of limited scope, low complexity or with precedents. 

- May suggest and implement process improvements within scope of role.

 

Impact:

- Actions and decisions impact operational results in a work group or project team.

 

This job description is a summary of essential job functions.  It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees are expected to p