Lead Product Designer, Enterprise
ZapierAbout the role
About Zapier
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 11/3/2025
Location: North America (Canada & United States)
Hi there!
Here's the problem: AI automation should be everywhere in large companies by now. But it's not. Every department wants it—Sales wants smarter lead routing, Support wants autonomous ticket resolution, Operations needs compliant workflows—but "automate this" turns into six-month engineering projects.
You'll design the solution. We need a Lead Product Designer in our Enterprise Zone who can build the admin consoles, governance frameworks, and AI oversight tools that let enterprises deploy automation across thousands of employees without the chaos. You'll report to Paul Goodwin and work directly with product, engineering, sales, and customer success to shape how major companies adopt and govern automation at scale.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
About You
Leading across teams and building consensus. You have 7+ years designing for enterprises, with demonstrated experience driving initiatives across multiple product areas, aligning misaligned stakeholders, and partnering with VP-level leadership on product direction. You present to executives, navigate conflicting feedback from sales, engineering, and customer success, and drive alignment when teams disagree.
Platform thinking and setting standards. You see how admin, workspaces, and observability connect—and design systems that work cohesively across all of them. You establish design patterns, governance frameworks, and interaction models that other teams adopt and build on. Your work compounds value across the organization.
Enterprise complexity at scale. You've shipped admin experiences, RBAC systems, audit trails, or compliance features for thousands of users across multiple stakeholder groups (IT, Security, Compliance, end users). You design governance and oversight experiences that help enterprises adopt AI confidently—balancing democratized access with necessary controls, and making complex systems like permissions, provisioning, and IDP mapping intuitive without oversimplifying what power users need.
Things You’ll Do
Drive cross-zone design initiatives. Lead work across admin, workspaces, and observability surfaces. Navigate competing team priorities, align misaligned stakeholders, and establish shared direction that serves the platform. Transform requirements from sales conversations, compliance audits, and customer feedback into intuitive workflows that just make sense.
Partner with executive leadership and shape strategy. Present to executive stakeholders, translate business strategy into design direction, and influence company roadmap through research-backed design thinking. L
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