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Business Transformation – Project Manager II

Navy Federal Credit Union
United Statesfull_timeVerifiedPosted 25 Jul 2025

About the role

We’re seeking a strategic, action-oriented Project Manager to drive the business transformation for our deposit and membership product portfolios as part of a multi-year core modernization initiative. This is a high-impact role at the intersection of business, technology, and member experience. You’ll lead efforts to align product strategy, operational readiness, and business process change with a modernized enterprise core platform. You’ll partner closely with product managers, operations leaders, and enterprise delivery teams to ensure that new capabilities meet business goals and deliver exceptional value to our members. Work is performed under moderate supervision.

  • Lead end-to-end planning and delivery of modernization efforts across deposit and membership portfolios
  • Coordinate with cross-functional teams to align product behavior, business processes, and operational readiness with platform transformation timelines
  • Collaborate and negotiate with business partners and vendors to understand requirement needs and resolve any gaps or risks/issues
  • Prepare and deliver status reports regarding project milestones, deliverables, dependencies, risks, and issues to management and stakeholders
  • Oversee project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards
  • Maintain and archive all project related documentation
  • Identify, communicate and resolve technical, tactical and operational project issues and risks
  • Exhibit intellectual agility and interpersonal flexibility to reassess, reflect and shift thinking as projects or strategic direction changes
  • May be required to support product delivery teams throughout full product lifecycle
  • Communicate project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholders
  • Monitor and measure staff assignment results against project goals and task responsibilities
  • Provide regular feedback to project members and input to the performance review process
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
  • Scrum coordination for agile functions such as sprint planning, daily standups, retrospectives, sprint demos, story refinement, and release planning, etc.
  • Perform other duties as assigned
  • Strategic thinker who thrives in complexity and can translate high-level goals into executable plans
  • Ability to influence cross-functional teams and communicate effectively at all levels
  • Experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partners
  • Working knowledge of development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
  • Working knowledge of project lifecycles and development methodologies, including agile project management principles and practices
  • Experience in leading agile development teams and facilitating team meetings in agile environment
  • Experience working and participating in cross-functional, multi-dimensional teams and projects
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Experience in collaborating across organizational boundaries and building partnerships across various functions
  • Experience in leading, guiding and coaching professional staff
  • Experience in vendor engagement related to project delivery
  • Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Effective presentation skills with essential executive presence
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill using innovative thinking to solve problems and facilitate the decision making process
  • Effective organizational, planning and time management skills
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill communicating with all levels within an organization
  • Effective research, analytical, and problem solving skills
  • Effective skill resolving conflicting requests and meeting changing requirements
  • Effective verbal, interpersonal and written communication skills
  • Effective word processing, spreadsheet, and presentation software skills
  • Associate's degree in Information Technology, or related field, or the equivalent combination of education, training and experience

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Company

Navy Federal Credit Union

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