Manager,Project Mgt (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Project Program Management is a strategic leader responsible for driving complex, cross-functional initiatives that improve operational performance, customer experience, quality outcomes, and business results. This role serves as a catalyst for transformation by challenging the status quo, identifying opportunities for sustainable improvement, and leading the design and implementation of scalable solutions across multiple business programs and operational functions.

This position requires a forward-thinking leader who can look beyond immediate fixes to create long-term, sustainable processes and workflows that deliver measurable value. The successful candidate will serve as an agent for change, leveraging project and program management expertise, structured problem-solving, and continuous improvement methodologies to influence stakeholders, drive adoption, and achieve meaningful outcomes.

The role manages a portfolio of initiatives spanning process improvement, customer experience, operational quality, issue remediation, readiness planning, and high-volume seasonal business support. The individual must possess strong business acumen, Commercial or Medicare Service Operations knowledge, and the ability to lead organizational change across diverse stakeholder groups.

Key Responsibilities

Strategic Leadership & Continuous Improvement

• Lead multiple complex programs and projects simultaneously from ideation through implementation and value realization

• Evaluate current processes, workflows, and operating models to identify opportunities for sustainable improvement, simplification, automation, and risk reduction

• Challenge existing practices and drive innovative solutions that improve operational performance and customer outcomes

• Apply DMAIC, Lean, Six Sigma, and project management methodologies to solve complex business problems and improve process effectiveness

• Develop future-state processes, governance models, and operating frameworks that support long-term scalability and business growth

Program & Project Management

• Develop and maintain comprehensive project and program plans, including scope, milestones, dependencies, risks, resource requirements, and success metrics

• Ensure alignment of initiatives with organizational goals, strategic priorities, and operational objectives

• Manage business cases, resource planning, timelines, and financial tracking activities

• Monitor performance against goals and proactively address roadblocks to ensure successful delivery

• Establish and maintain governance structures, reporting frameworks, and leadership communications

Business Transformation & Change Management

• Lead change efforts that support successful adoption of process, technology, and operational improvements

• Influence stakeholders across multiple levels of the organization, including operations, quality, compliance, training, technology, and other business partners

• Drive stakeholder engagement through effective communication, training strategies, and change readiness activities

• Facilitate root cause analyses, and solution design sessions to accelerate decision-making and execution

Data Analysis & Performance Management

• Analyze operational, quality, and customer experience data to identify trends, risks, opportunities, and improvement recommendations

• Develop dashboards, reports, and performance metrics to measure program success and business impact

• Translate complex data into meaningful insights and actionable recommendations for leadership

• Monitor KPIs and ensure programs achieve targeted outcomes

Quality & Operational Excellence

• Strengthen operational quality by identifying execution gaps, process breakdowns, and areas where greater standardization is needed

• Partner with business teams to implement corrective actions that improve consistency, reduce rework, and support sustainable operational performance

• Support operational readiness activities for new processes, tools, or business changes to ensure smooth implementa