Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst Sr within PNC's C&IB organization, you will be based in Pittsburgh, PA, or Brecksville, OH.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.
• Hours for this role are Monday - Friday, 8:00 am EST - 5:00 pm EST.

The Workflow Coordinator Day to Day activities include but are not limited to:
• Serving as first line of defense for monitoring incoming notices from Agent Banks/Clients, monitor assigned mailbox(es) and saving notices, routing them to the correct Loan Analyst for processing as needed.
• Responsible for delivering high priority notices to the correct Loan Analyst with a high attention to detail, identifying: Effective date, Transaction type, and Customer name.
• Advances are saved with a standard naming convention in the shared drive as well as Sharepoint.
• Communicate with Loan Analysts to decipher notices, as Loan Analysts can expect 100% accuracy from the workflow coordinators.
• Assist Loan Analysts in researching for certain notices as needed.

In addition, to workflow coordinating:
• Workflow Coordinator can expect to service a limited portfolio. Starting the day with any high priority items from the day prior--if any high priority items were not completed the previous day.
• Workflow Coordinator will be expected to conduct due diligence for advances, review notices and input advances into the system before releasing advances. You can also expect to complete rate roll overs, conversions, post payments and manage the overall servicing of the portfolio.

In this role: the Workflow Coordinator will follow up with notices from agent banks/clients, balance general ledgers and proactively manage your portfolio of clients to ensure a smooth client experience for the agent bank and clients.

Job Description

• Executes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions. May assist with training/coaching of new hires. May serve as a subject matter resource for the team.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures