Manager, Clinical Operations Suppt

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Manager, Clinical Operations Support

Are you a proven leader in healthcare administration ready to drive operational excellence and continuous improvement for a dynamic organization? We are looking for an experienced operations professional, particularly one with a background in managing large medical practices, clinical teams, or complex clinical operations, to join our team.

This role is critical to ensuring the seamless, compliant, and highly efficient delivery of our daily operations, directly contributing to our organizational objectives and market competitiveness.

What You Will Do

You will be the core driver of operational performance and quality, focusing on:

• Strategic Resource Management: Lead and optimize staffing, scheduling, and workload distribution across operational teams to ensure efficient resource utilization and adequate coverage, primarily within a fast-paced clinical or medical environment.

• Performance and Improvement: Analyze operational performance metrics and KPIs, identify opportunities for process improvement through workflow analysis, and implement effective, measurable changes in collaboration with cross-functional teams.

• Quality and Compliance Leadership: Establish and enforce rigorous compliance guidelines and quality control processes, including implementing quality assurance programs to maintain the highest standards of operational integrity and quality.

• Incident and Issue Resolution: Investigate operational incidents, address stakeholder concerns, and swiftly work with relevant teams to implement corrective actions, ensuring patient or client satisfaction and risk mitigation.

• Culture of Excellence: Facilitate effective communication, foster a continuous improvement culture, encourage innovation, and oversee necessary training to ensure all team members are fully versed and compliant in their roles.

Experience and Skills

The ideal candidate will be a highly capable leader with a strong commitment to results and collaboration.

• Required: Minimum of 5 years of professional work experience, with a strong preference for experience managing large-scale medical practices, clinical teams, or high-volume healthcare operations. Demonstrated excellence in:

  • Business Intelligence: Using data and metrics to analyze performance, forecast needs, and drive strategic recommendations.

  • Execution & Delivery: Planning, prioritizing, and supporting complex operational initiatives to completion.

• Preferred: 

  • Problem Solving & Decision Making: Applying sound judgment to quickly resolve operational issues and manage critical incidents.

  • Collaboration & Teamwork: Working effectively with diverse, cross-functional stakeholders.

  • Growth Mindset: A commitment to continuous learning and developing both self and others.

• Education: Post-secondary/high school education or specialized training (e.g., technical/vocational programs).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

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