Assistant Director, Student Success & Transitions

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The Assistant Director, Student Success & Transitions will have oversight of a team of Transitional Guides. The Assistant Director will partner closely with Student Success leadership and school/college academic leadership and faculty to ensure alignment of support services provided to undergraduate students. Working collaboratively with student success, school/college, and campus partners, a holistic student-centered approach will be employed to support students in all aspects of their academic journey.  

CORE JOB FUNCTIONS  

Supervise, manage, and evaluate Transitional Guides and student employees who are responsible for student success services to incoming first-year students and transfer students to support their integration into the University of Miami in a hybrid environment.  Ensures staff are trained, developed, and empowered to do their jobs effectively. 

Assists in the continuous development and managing the Transitional Guide Program. Collaborates with Schools/Colleges and campus partners to ensure the best support for onboarding students. Participate in the planning, implementation, and the evaluation of the transitional guidance program's goals and objectives.  

Facilitate resolution of concerns and complaints, ensuring the best service is provided to students and families.    

Reviews and confirms educational transactions, such as course selection and registration, drop/adds, withdrawals, change of major, interschool transfers, and dual degrees.  

Maintain a collaborative, professional environment to foster strong interdepartmental relationships and positively impact university transitional advising and retention efforts. 

Assist in managing visits to Transitional Guide offices, including but not limited to walk-in appointments, phone calls, emails, and EAB Navigate Campaigns.  

Employs the University Bulletin, the Cognate Search Engine, the Academic Calendar, written course descriptions, and other appropriate sources to answer student inquiries and resolve problems related to curriculum and course prerequisites. Helps students identify and match their interests to cognates, additional majors, or degrees; connects students to appropriate individuals and Responsible Academic Units in other schools, colleges, or departments. 

Beginning at the point of deposit, serves as the primary contact for assigned students throughout their onboarding cycle and assists them in preparing their student records to officially hand them off to their Cane Navigator. May be temporarily assigned additional students to caseload as needed.  

Guide University of Miami students through the process to change majors when it involves two different schools/colleges.  

Employ best practices in student success and advising. Build connections and deliver consistently high-quality services.  

Know and keep up to date on all undergraduate programs and curriculums at the University and provide students with holistic support and consistent experience as they transition to the Univer