Senior Product Manager, Platform

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As a Senior Product Manager, Platform at Iterable, as part of our product team, you will work very closely with company leaders on Engineering, Sales, and Customer Success. You will have ownership over broad product areas with a wide scope of responsibilities as our product continues to grow.  You will be expected to take products through the full lifecycle of discovery, collaborative design, and comprehensive go to market.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Be an integral part of the Iterable Platform team which covers many aspects of user data, delivery, compliance, integrations, billing and more
• Serve as a product lead for our multi-channel delivery and deliverability systems and processes
• Contribute to the vision and design of a next generation marketing automation platform
• Create and maintain customer relationships to develop a deep understanding of their needs
• Serve as the internal “voice of the customer”
• Create processes to capture, analyze, leverage and share customer insights
• Work cross-functionally with the customer success, engineering, marketing and sales teams
• Work with engineering to develop product roadmap and feature prioritization
• Build use cases and define product requirements to roll out new features and enhancements
• Provide ongoing documentation of customer demands and product functionality
• Work with other platform and product owners to drive company-wide initiatives
• Research industry trends to identify new product features and opportunities

We are looking for people who:

• Possess knowledge of a multi-cha