Manager, System Transformation - Engineering & Construction

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a Manager of System Transformation to join our rapidly growing team! As the Manager of System Transformation, you will oversee the team responsible for solutioning, developing and maintaining systems that support the Engineering and Construction team. Your team will drive the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.

As the Manager of System Transformation your responsibilities will include:

• Managing a team of resources that will enhance & support the Engineering and Construction teams; via a suite of applications at Brightspeed.
• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack.
• Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
• Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
• Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases.
• Understand & interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution requirements to IT & 3rd Party Developers
• Perform RCA (Root Cause Analysis) post system outage.
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges.
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption.
• Present program updates/status to leadership and stakeholders.
• Coordinating between the application end user community, IT partners, and peers to ensure a high performing system stack that enables us to meet our customer commitments with as little downtime as possible.
• · Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships
• · Providing project and program statistic to executive leadership.
• · Working closely with vendors/3rd party partners

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:·

• Bachelor’s degree or equivalent practical work experience.
• Demonstrated leadership skills to develop and motivate team members.
• Experience with IT systems requirements & development, agile processes, end to end & UAT testing.
• Ability to understand and explain complex technical information.
• Demonstrated experience in crisis management.
• Program/Project Management experience.
• Application specific experience: IQGeo, GIS, ESRI, ArcGIS, AutoCAD, MicroStation.
• Strong communication and interpersonal skills to lead cross-functional teams.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Decision making skills coupled with the ability to lead change while considering lift verses gain.
• ·Demonstrated experience in crisis management.
• 7+ years’ experience.
• Telecom industry, Network systems
• Driving software development lifecycle
• Technical Project Management

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art cor