Inside Sales Engineer

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing, and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement, especially for protecting health, safety, and the environment.   “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To learn more about our unique culture, visit our culture page.

GENERAL SUMMARY:

The intention of this position is to ensure effective and efficient sales communication, lead about, This position intends and revenue generation, and support all areas of domestic sales growth.  The domestic sales specialist at level 1 will support and interface with the field sales team and ensure proper communication and sales processes.   Working from the office (Piscataway, NJ) while potentially transitioning into remote, the Sales Engineer will assist the management and field sales teams in every aspect of the relationship between HORIBA Scientific and our customers.  The individual will learn our products, markets, the scientific industry, and the sales process and skills required to develop and close orders. Identifying the specific needs of customers and how HORIBA Scientifics’ products address those needs. Finally, this is an opportunity for growth of the Sales Specialist to acquire their own Sales Territory 

ESSENTIAL INSIDE SALES FUNCTIONS:

• Utilize Salesforce and other company resources to solicit new and existing business and leads.
• Identify potentially new accounts online, new academic grants, and government funding.
• Responsible for making 10-20 calls per day as part of metrics to grow inside sales business.  
• Capturing revenue through upselling and cross-selling accessories, services, contracts and more to existing customers through ServiceMax.   This is to be done via cold calls, prospecting, and emails, etc.
• Responsible for inbound lead follow-up and outbound cold calls and emails 
• Support field sales when quoting non-standard products.   Liaise between sales and applications scientists/engineers to make sure all the necessary components are quoted.
• Responsible for Customer satisfaction through regular contact/updates and promoting the HORIBA brand by insuring HORIBA products are used regularly and effectively.
• Provide feedback to sales, applications, marketing, manufacturing, and management concerning customer satisfaction and opinion on our products and services
• Telephone follow-up for field sales on leads that have gone cold.
• Mining the Customer Relationship Management (CRM) database for past prospects that dropped out of the sales pipeline.
• CRM maintenance through the support of the Salesforce Coordinator and Marketing Manager. 
• Database (CRM) management
• Assists field sales engineers with a prospect/customer visit to a HORIBA facility as needed.
• Assists PLM’s and applications with in-house (e.g., Raman Boot Camp) and outside events (e.g., workshops/seminars at customer sites)
• Performs other duties as required by management.
• Acts as pre-sales liaison between field sales and sales administration, applications, manufacturing, service, and all other departments.
• Day-to-day technical support of the domestic sales administration team.
• Assists with lead analysis, account management, sales strategy, sales forecasts, and business reporting.

Qualifications and Requirements:

Minimum of a Bachelors in a Science degree including but not limited to biology, chemistry, physics, chemical, mechanical or materials science engineering.  

• Must have a go-getter attitude and self-sufficient
• Professional, dynamic presence and the ability to communicate with people at all levels
• Excellent written and verbal skills
• Strong interpersonal, oral, and written communication skills
• Attention to detail
• Excellent time management skills, ability to multi-task
• Proficient in MS Office (Word, PowerPoint & Excel)
• Works well in a team and independently
• Technical a