Senior Customer Insights Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Insights Analyst based in Canada.

This role sits at the intersection of customer experience, data analytics, and strategic decision-making. You will transform complex and often fragmented customer signals into clear, actionable insights that shape product direction, CX strategy, and operational improvements. Working across support data, product behavior, and voice-of-customer inputs, you will help identify friction points, emerging opportunities, and systemic issues across the customer journey. You will operate as a trusted analytical partner to senior leadership, translating ambiguity into structured insight and business recommendations. This is a high-impact role where your work directly influences how customers experience care and how internal teams prioritize improvements. You’ll collaborate closely with Product, Engineering, Data, and Operations teams in a fast-paced, data-driven environment focused on meaningful outcomes.