AVP, IAM Metric Program Manager

Job Description:

Role Summary/Purpose:

The Identity & Access Management (IAM) Metrics Program Manager will be instrumental in strengthening Synchrony’s security posture through data-driven insights. This role sits at the intersection of cybersecurity, data analytics, and organizational transformation, driving critical insights that shape enterprise security decisions. The IAM Metrics Program Manager will spearhead the development and evolution of our comprehensive metrics framework across our security infrastructure.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide program management for the scheduling and risk treatment processes for onboarding applications to Synchrony’s central authentication and authorization solutions (e.g. SailPoint IdentityIQ and Okta).

• Create and manage a master schedule for application onboarding to centralized controls, developing compelling narratives around progression and achievements

• Deliver weekly program updates with detailed analysis of week-over-week changes and their implications

• Transform complex identity and access management (IAM) process data into actionable insights, leveraging platforms including Oracle Apex, Excel and Tableau.

• Lead the development of metrics that demonstrate compliance with critical standard requirements, including NIST, SOX, PCI, and HIPPA

• Design and execute both tactical and strategic measurement programs that align with organizational security objectives

• Architect and implement a comprehensive IAM metrics framework that drives data informed decision-making across IAM initiatives

• Extract and analyze IAM onboarding metrics across multiple central security controls

• Generate and interpret operational risk metrics directly from security databases

• Establish standardized metric frameworks across all IAM programs to ensure consistency and comparability

• Build and maintain strong relationships across Information Security, IT and business units to ensure metrics drive meaningful operational improvements

• Deliver compelling, insight-driven presentations that influence strategic identity and access management decisions

• Facilitate cross-functional collaboration to implement metric-driven process improvements

• Pioneer new approaches to security metrics that provide deeper insights into IAM program performance

• Create dynamic reporting frameworks that enable real-time visibility into security program health

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of  4 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 6 years of experience in Information Technology

• Minimum of 5 years of experience in IAM, security metrics, or related analytics role

• Strong understanding of identity and access management principles and technologies

• Proven expertise with data analytics tools and database querying

• Excellence in data visualization and executive presentation skills

• Track record of managing complex cross functional technical programs and schedules

• Experience with metrics for assessing and reporting program progress, productivity and variance analysis

• Strong problem solving skills and detail-oriented

• Superior written and verbal communication skills with a demonstrated ability to lead others through change

• Excellence in stakeholder management and communication

• Ability to translate complex technical concepts for diverse audiences

Desired Characteristics:

• Experience with financial industry regulatory requirements, audit and risk management

• Demonstrated Identity and Access Management project leadership and scheduling of onboarding applications to centralized controls

• Experience with IAM authentication, multi-factor authentication (MFA) and authorization technologies such as SailPoint IdentityNow, SailPoint IdentityIQ, YubiKey, Beyond Identity a