Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Manager, Cloud Engineering

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Senior Manager, Cloud Implementation & Delivery

DESCRIPTION

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Senior Manager, Cloud Implementation & Delivery is responsible for leading a team of engineers responsible for onboarding and implementing new customers into the RapidScale platform. This role owns the end-to-end delivery of customer implementations, ensuring projects are executed efficiently, meet architectural standards, and deliver a high-quality customer experience.

This leader partners closely with Architecture, PMO, Sales, and Managed Services to ensure seamless execution from post-sale through steady-state operations. The role combines technical leadership, team management, and operational accountability to scale delivery excellence across a growing customer base.

PRIMARY RESPONSIBILITIES

Delivery Leadership & Execution

• Own end-to-end delivery of Infrastructure as a Service (IaaS) implementations for new customers
• Ensure successful onboarding, migration, and transition into managed services
• Drive consistency, quality, and timeliness across all implementation engagements
• Partner with PMO to manage timelines, risks, and delivery milestones
• Act as escalation point for complex customer implementations and delivery challenges

Team Leadership & Development

• Lead, coach, and develop a team of Cloud Implementation Engineers
• Establish performance expectations, provide regular feedback, and support career growth
• Build a high-performing, accountable, and collaborative team culture
• Participate in hiring, onboarding, and ongoing team development

Technical Leadership & Oversight

• Provide technical guidance across implementations involving:
  • Active Directory, Windows Server, and core infrastructure services
  • VMware, Azure, and hybrid cloud environments
• Ensure adherence to architectural standards, best practices, and security requirements
• Oversee complex migrations and validate technical designs and execution approaches

Customer Experience & Stakeholder Management

• Ensure a high-quality customer experience throughout onboarding and implementation
• Engage with customers as needed on escalations, complex scenarios, and executive-level concerns
• Partner with Sales and Customer Success to ensure alignment on customer expectations and outcomes

Operational Excellence & Process Improvement

• Drive standardization and scalability of implementation processes and methodologies
• Develop and maintain documentation, playbooks, and delivery frameworks
• Identify opportunities for automation and efficiency improvements across delivery
• Monitor key delivery metrics and continuously improve team performance

Cross-Functional Collaboration

• Partner with Architecture, Security, Support, and Managed Services teams to ensure seamless transitions
• Ensure alignment between design, delivery, and ongoing operations
• Act as a bridge between technical execution and business outcomes

QUALIFICATIONS

Minimum Requirements

• Bachelor’s degree in a related discipline and 8+ years of experience in a related field
• OR a master’s degree with 6+ years of experience<