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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
 
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.


WHAT YOU NEED TO KNOW ABOUT THE JOB:
The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer Lead with expertise in both manual and automation testing to join our Salesforce Biomed Quality Assurance team. The Salesforce QA & Testing Lead will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers. This position will lead a dedicated team of Salesforce QA engineers and testers, and will be responsible for manual QA Processes, establishing test automation best practices and the configuration of automated test infrastructure that will allow the team to regression test enhancements and bug fixes with a high degree of confidence and quality.

The Salesforce QA & Testing Lead will work with the team to build a library of test automation for various Salesforce instances using off-the-shelf ALM and CI (automation) toolsets. The QA team is responsible for delivering stable, tested code/configuration to production during release windows every sprint. This role requires careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated.  You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects.  


The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States and will work an East Coast hours.  This position will also need to work extended hours/on call support as needed to support any major outages or off-hours releases



WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
•    Lead the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements.
•    Act as project leader and instruct and check the work of test engineering staff.
•    Develop, implement, maintain, enhance and execute test plans, test scripts and test methodologies to ensure compliance with system specifications.
•    Perform in-depth and detailed investigations into data quality issues to discover the source of problematic data and then suggest and develop solutions to improve/correct the data and reduce or eliminate the source of error.
•    Maintain contact with outside vendors and 3rd party consultants in development and execution of test plans.
•    Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures.
•    Verify and validate defect fixes
•    Support User Acceptance Testing (UAT)
•    Perform complex test engineering activities throughout assigned software life cycle.
•    Document test results, analysis reports, logs, and metrics.
•    Recommend program improvements or corrections.
•    Hands-on contributing tester in addition to team leadership responsibilities
•    Perform API testing (Postman), accessibility, mobile and browser, and UI testing.
•    Troubleshoot and resolve production issues.
•    Actively participate in design and sprint planning sessions, offering relevant solutions and input.
•    Estimate level of effort for stories and/or epics based on business requirements and knowl