DevOps Manager

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain.  Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world’s oldest, and most passionate industries.

The Role

Encompass is seeking a motivated and passionate DevOps Manager to lead our DevOps organization and own the infrastructure that powers our customer-facing and internal systems. This role blends people leadership, technical vision, and hands-on execution in a highly cross-functional environment.

As DevOps Manager, you will be responsible for maintaining and evolving our AWS-based architecture, ensuring high performance, security, scalability, and reliability across our platforms. You will partner closely with Product, Engineering, Customer, Sales, Marketing, Services, Finance, and external partners to deliver resilient and cost-effective infrastructure solutions.

The ideal candidate is a strong communicator, a strategic thinker, and a leader who thrives in fast-paced SaaS environments.

What You’ll Do

Leadership & Strategy

• Lead, mentor, and manage a team of DevOps engineers, fostering a culture of accountability, collaboration, and continuous improvement

• Champion and evolve Encompass’s server and infrastructure architecture strategy

• Set priorities, manage workloads, and maintain regular communication across the DevOps team and broader international stakeholders

Infrastructure & Operations

• Own and improve the AWS architecture supporting Encompass systems

• Track and manage system performance, scalability, reliability, and security

• Define and execute strategies to achieve and maintain high-performance systems

• Build and maintain disaster recovery and system recovery plans

• Serve as the escalation point for high-priority operational issues

Security, Compliance & Reliability

• Support and lead efforts related to overall system security

• Execute and manage third-party audit processes

• Implement monitoring, alerting, and reporting to identify performance trends and risks

Collaboration & Communication

• Partner with Finance on infrastructure cost analysis and budget planning

• Communicate clearly and effectively with executive leadership, engineers, analysts, and cross-functional teams

• Provide training and onboarding support to new employees and, when appropriate, customers

Continuous Improvement

• Evaluate new technologies and conduct market research to stay current with emerging DevOps tools and practices

• Identify opportunities to automate, optimize, and improve efficiency across systems and processes

What You Bring

Required Qualifications

• Bachelor’s degree in Business, Computer Science, Computer Information Systems, or equivalent practical experience

• 4+ years of AWS management experience in a SaaS environment

• 2+ years of people management experience

• Experience managing Snowflake environments

• Hands-on experience with containers, CI/CD pipelines, and monitoring tools

• Experience with SQL databases and performance optimization

• Experience managing both Unix-based and Windows environments

• Excellent written and verbal communication skills

• Strong ability to independently prioritize work and manage competing demands

• Proven ability to collaborate with distributed, cross-functional teams across multiple time zones

Preferred Attributes

• Continuous improvement mindset with a strong focus on automation and efficiency

• Comfort operating in a fast-paced, evolving environment

• Strategic thinker with the ability to balance near-term execution and long-term vision

 

Additional Details

This role offers a competitive salary, bonus, and benefits. The salary for US-based employees located in the markets below may expect offers in the ranges for this role.

US annual base:  $120,000 - $140,000 annually

A variety of factors are considered when