Technical Onboarding Engineer

At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer a deep-learning speech transcription and understanding API that just works. What’s next? We’re building the speech company.
Deepgram is looking for our first Technical Onboarding Engineer who can help new users quickly get productive with Deepgram’s speech API and SDKs and achieve their desired objectives. You will guide new users on architecting their APIs/applications by addressing their technical queries and resolving issues. Internally, you will act as the user's voice within the company and liaise with internal stakeholders like the Product Management and the Support Engineering teams to surface and drive necessary changes across product, documentation, and technical solutions.

What You'll Do

• Proactively reaching out to new API users and helping them get productive
• Setting up, creating, and managing communication channels like office hours sessions, emails, calls, Github discussions, Discord, etc., that new users can use to get their questions answered
• Use your understanding of our API and backend development to answer questions, troubleshoot problems, and provide deep technical expertise
• Coordinate with the support engineering team to resolve any issues reported by new users within SLAs
• Work with the Product team to tweak the onboarding and overall Product UX for a better developer experience
• Work with the Documentation team to ensure our docs address common questions and use-cases
• A lot of fun problem-solving and building side projects with Deepgram’s API

You’ll Love This Role If You

• Have a lot of fun problem-solving and building side projects with APIs
• Value the opportunity to make meaningful contributions on how a company can better serve its users
• Have a think smart, act first mindset (one of our core values)

It’s Important to Us That You Have

• A builder and developer-first mentality
• Are capable of hack-n-slash programming in Python, JavaScript, Go, C#
• Have experience creating technical content, either as written tutorials, videos, or other formats
• Proven experience quickly learning complex technical concepts and teaching them to audiences of various levels of experience

It Would Be Great If You Had

• If you have a small following in online technical communities
• If you have experience working with both Engineering and ML end-users
• If you have a background supporting use cases related to voice, speech, NLP, or NLU

Deepgram’s end-to-end deep neural network is revolutionizing the speech-to-text (STT) market and taking on the big guys. We’re redefining what companies can do with voice technology by offering a platform with AI architectural advantage, not legacy tech retrofitted with AI. We’ve raised over $86 million and have been recognized as an Inc. Best Workplace (2021 and 2022), a Forbes Top 50 AI Company to Watch (2021), and a CB Insights Top 100 AI Startup (2021), among others.
Our tech advantage is end-to-end deep learning, but our strength lies in our diversity of people, ideas, and experiences that allow our company to create amazing STT products for people who are true innovators in the field. We believe every voice should be heard—and understood—from our transcriptions to our customers to our employees. Come join our revolution to unlock the power of voice technology for everyone. We want to hear what you’ve got to say!