Salesforce Systems Administrator

Job Description

Job Title: Salesforce System Administrator 

Department: Acrisure Digital Solutions 

About Acrisure: 

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Position Overview: 

The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals. 

Key Responsibilities: 

• Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions. 

• FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting. 

• Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members. 

• Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations. 

• System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce. 

• Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation. 

• End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices. 

• Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation. 

• Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements. 

Qualifications: 

• Minimum of 5 years of Salesforce administration experience in a large scale environment