Vice President of Operations- Texas

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Job Title: Vice President of Operations (Texas)
• Location: Texas
  • Dallas, Waco, San Antonio, Houston
• Hours: Monday- Friday | 8am-5pm |
  • Must be willing to travel throughout the state of Texas

Position Overview:
We are seeking a dynamic and experienced Vice President of Operations to lead our branch operations. This key leadership role involves directing and coordinating activities across multiple departments, developing long-range goals, and ensuring that our teams are equipped to provide the highest standard of care to our patients.

Key Responsibilities:

• Develop and execute strategic operational plans to support business growth and profitability.
• Collaborate with senior leadership to align operations with organizational goals and objectives.
• Identify opportunities for expansion, process improvement, and operational scalability.
• Own and manage the P&L, ensuring financial targets and budgets are met or exceeded.
• Monitor key financial metrics, including revenue, costs, margins, and operational expenses, identifying trends and areas for improvement.
• Provide financial forecasts and reporting to executive leadership and stakeholders.
• Collaborate with finance teams to optimize budgets and ensure profitability.
• Develop performance metrics and track operational effectiveness, ensuring alignment with company goals.
• Provides consistent updates to leadership team and board of directors regarding operational metrics, financial performance and strategic initiatives.
• Ensure seamless integration and collaboration with enterprise senior leadership and departments, including outreach, billing, and compliance.
• Foster a culture of accountability, collaboration, and continuous improvement that promotes teamwork, professional growth, employee engagement and recognizes high performance.
• Ensure exceptional patient satisfaction through process improvements and service enhancements.
• Act as point of escalation for complex issues with patients, families and internal departments, ensuring timely and effective resolutions.
• Develop and execute strategic operational plans to support business growth and profitability.
• Collaborate with senior leadership to align operations with organizational goals and objectives.
• Identify opportunities for expansion, process improvement, and operational scalability.
• Own and manage the P&L, ensuring financial targets and budgets are met or exceeded.
• Monitor key financial metrics, including revenue, costs, margins, and operational expenses, identifying trends and areas for improvement.
• Provide financial forecasts and reporting to executive leadership and stakeholders.
• Collaborate with finance teams to optimize budgets and ensure profitability.
• Develop performance metrics and track operational effectiveness, ensuring alignment with company goals.
• Provides consistent updates to leadership team and board of directors regarding operational metrics, financial performance and strategic initiatives.
• Ensure seamless integration and collaboration with enterprise senior leadership and departments, including outreach, billing, and compliance.
• Foster a culture of accountability, collaboration, and continuous improvement that promotes teamwork, professional growth, employee engagement and recognizes high performance.
• Ensure exceptional patient satisfaction through process improvements and service enhancements.
• Act as point of escalation for complex issues with patients, families and internal departments, ensuring timely and effective resolutions.

Qualifications:

• Bachelor’s degree and Master’s Degree in a health affiliated or business affiliated field
• 15+ years of healthcare experience in a Payer, Health System, Home Health, Hospital, DME
• 7+ years of managerial experience
• Proven ability to drive, lead and communicate change effectively in a fast-paced environment and be adaptable within the changing environment
• Strong analytical and communication skills, with the ability to interpret complex documents and present information effectively.
• Motivate, mentor and influence others within your direct hierarchy and at various levels across the organization