CPI - Surcharge Billing Associate ll - REMOTE

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Job Description:

Summary

The Contractual Associate II, CPI & Surcharge ensures the accuracy and quality of CPI rate implementations and surcharge billing processes by analyzing and auditing reconciliations, reviewing account setup, and completing manual reconciliations. The role supports specialized billing needs, creates customized customer and departmental spreadsheets, and reconciles assigned balance sheet accounts. Serving as a liaison across departments, the Associate II strengthens communication, identifies process gaps, and recommends improvements. The position also partners with management and IT to test, validate, and support the rollout of system and process enhancements.

Essential Functions

• Review and interpret contractual language for CPI and Surcharge and update systems.  Process surcharge and CPI changes, generate company projections, and revenue reports to be distributed to Sr. Management.

• Complete customer mileage/hours reconciliations and audits. Research mileage variances, update odometer database and coordinate changes with Contractual Billing team.

• The subject matter expert for CPI and Surcharge functions and issues, supporting the internal and external customers within our business processes

• Gather and compile data for reports, and complete assigned compliance tasks, month end JE’s, customized customers spreadsheets and process approvals

• Develop and maintain protocols, desk procedures, training guides, and internal control documentation, including adherence and support on internal and external SOX audit controls.

• Perform intermediate level analysis and problem solving to assist in the development of business process improvements.

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  Additional Responsibilities

• Performs month end accounting and finance close duties and reconciliations as assigned.

• Supports Ryder in projects to include department, SSC, division and corporate initiatives.

• Recommends improvement to departmental and or SSC procedures and protocols.

• Performs other duties as assigned.

Skills and Abilities

• Possesses strong technical aptitude Requires full use and application of relevant principles, theories, concepts and techniques. Functional/Technical skills., Required

• Demonstrates a high commitment to quality. Must have decision quality, approachability, composure and creativity., Required

• Ability to build strong customer relationships, Required

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required

• Advanced Problem-Solving skills., Required

• Strong verbal and written communication skills, Required

• Flexibility to operate and self-driven to excel in a fast-paced environment, Required

Qualifications

• 4 years or more experience in Billing, Receivables, Customer Service, Collections, Payables or other financials support role with a High School Diploma., Required

• 4 years or more experience in Billing, Receivables, Customer Service, Collections, Payables or other financials support role with a bachelor's degree., Preferred

• Basic understanding of Business Finance, controls and metrics; intermediate level. Intermediate, Required

Job Category

Credit & Collections

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$60,000.00

Maximum Pay Range:

$65,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacatio